Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tammie Gray

Flat Rock,MI

Summary

Seasoned professional with a robust background in healthcare and customer service management, notably as a Crisis Call Center Supervisor at Team Wellness Center. Excelled in policy development, team coaching, and enhancing customer satisfaction. Skilled in office administration and emergency medical procedures, demonstrating a blend of leadership and technical prowess to drive organizational success.

Overview

26
26
years of professional experience

Work History

Crisis Call Center Supervisor /Administrative Executive Assistant

Team Wellness Center
Wyandotte, MI
10.2020 - Current
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Managed daily operations, client relations and IT.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Led team meetings to update on goals, share best practices, and discuss improvements.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Ensured compliance with company policies and regulatory requirements within the call center.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Ensured compliance with company policies and industry regulations.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Delegated work to staff, setting priorities and goals.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Set up conference calls between executives and external partners.
  • Managed projects assigned by executive staff members according to established guidelines.
  • Assisted with event planning tasks such as venue selection and catering arrangements.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.

Owner

Tammie Gray Cleaning Services
Flat Rock, MI
10.2020 - Current
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Provided whole-house cleaning and organizing of homes.
  • Identified needs of customers promptly and efficiently.

Emergency Room Technician / Unit Clerk

St. Mary Mercy Hospital
Livonia, MI
11.1999 - 08.2025
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Responded quickly and efficiently to code blue calls in order to provide effective lifesaving measures.
  • Supported nursing staff in day-to-day operations.
  • Performed quality assurance activities related to emergency room processes, protocols and equipment maintenance.

Customer Service Rep.

K & S Services
Southgate, MI
04.2007 - 05.2008
  • Provided exceptional customer service to ensure customer satisfaction.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Externship Program

Oakwood Family Practice
Westland, MI
01.2007 - 09.2006
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Observed symptoms exhibited by patients during office visits; reported changes in condition to supervising healthcare provider.
  • Assisted in minor surgical procedures such as suturing wounds or removing stitches under direct supervision of a doctor.
  • Assisted physicians with examinations and procedures.

Education

Certificate of Technical Studies - Medical Assistant

National Institute of Technology
Dearborn, MI
10.2006

Certificate - Certified Nursing Assistant

Martin Luther Memorial Home
South Lyon, MI
01.1996

High School Diploma -

Churchill High School
Livonia, MI
06.1992

Skills

  • CPR
  • Injections
  • Autoclaving
  • Basic First Aid
  • Mental Health First Aid
  • EKG
  • Venipuncture
  • Vital Signs
  • Sterile procedures
  • Urinalysis
  • Glucose testing
  • NG tubes
  • Foley catheters
  • Digi scope
  • Allergy testing
  • Total Patient Care
  • Minor surgeries
  • Quality control optimization
  • Coaching and mentoring
  • Customer service focus
  • Quality assurance
  • Employee motivation
  • Policy and Procedure Development
  • Call center operations management
  • Calendar management
  • Phone etiquette
  • Multi-line phone proficiency
  • Payroll
  • Software knowledge
  • Excel spreadsheets
  • Office administration
  • Filing and data archiving
  • Schedule & calendar planning
  • Office management
  • Administrative support

References

References available upon request.

Timeline

Crisis Call Center Supervisor /Administrative Executive Assistant

Team Wellness Center
10.2020 - Current

Owner

Tammie Gray Cleaning Services
10.2020 - Current

Customer Service Rep.

K & S Services
04.2007 - 05.2008

Externship Program

Oakwood Family Practice
01.2007 - 09.2006

Emergency Room Technician / Unit Clerk

St. Mary Mercy Hospital
11.1999 - 08.2025

Certificate of Technical Studies - Medical Assistant

National Institute of Technology

Certificate - Certified Nursing Assistant

Martin Luther Memorial Home

High School Diploma -

Churchill High School

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