Lasombil Laster
Riverview
Summary
Experienced customer service leader able to generate leads, connect with customers and close sales. Known for providing unparalleled support to discerning clients. Bringing 10 years of related experience combined with dedication to continuous improvement and personal achievement.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Concentrix Corporations
11.2020 - 05.2021
- Resolved escalated customer issues quickly to drive client retention.
- Addressed a high volume of customer queries exceeding 200 per day via email and phone, ensuring streamlined communication.
- Achieved high quality marks on quality assurance evaluations through team leadership.
- Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and clients complaints.
Customer Service Representative
Verizon Wireless
05.1994 - 11.2001
- Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and Wireless complaints.
- Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible.
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Education
Associate of Arts - Business
Hillsborough Community College
Tampa, FLCertification - Medical Assistant
Concorde Career Institute
Tampa, FL1998
High School Diploma -
Riverhills Christian School
Tampa, FL1992
Skills
- Inbound and outbound calling
- Customer Service knowledge
- Organizational strengths
- Problem-solving abilities
- Active listening
- Adaptive team player
- Team leadership
- Call center experience
- Customer service
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
Concentrix Corporations
11.2020 - 05.2021
Customer Service Representative
Verizon Wireless
05.1994 - 11.2001
Associate of Arts - Business
Hillsborough Community College
Certification - Medical Assistant
Concorde Career Institute
High School Diploma -
Riverhills Christian School
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