LASONIA WREN
Minneapolis,MN
Summary
Administrative professional with 19 years supporting mental health clinics, including consult scheduling and provider calendar management. Deliver clear communication and high attention to detail to maintain accurate operations. Manage timekeeping coverage and CPRS-related tasks to support consistent daily workflow. Experienced Advanced Medical Support Assistant with a strong background in appointment scheduling, front desk operations, and provider calendar management. Skilled in coordinating consults, tracking deadlines, and supporting clinic teams with accuracy and professionalism. Committed to high-quality patient service, privacy compliance, and smooth daily operations.
Overview
19
19
years of professional experience
Work History
ADV MEDICAL SUPPORT ASSIST
VA Medical Center
Minneapolis, Minnesota
07.2007 - Current
- Communicates with Mental Health staff to accomplish team goals and to ensure proper care to patients is met.
- Independently set priorities and utilize effective organization by creating tools to track consult completion to help ensure deadlines are met and to ensure compliance with established procedures, policies and regulations.
- Communicate effectively, electronically, by phone, and in writing, with patients, and Staff within the mental health clinic as well as coworkers. in various formats
- Receives, reviews and schedule consults for two teams in the mental health clinic while ensuring accurate and timely scheduling of consults and other appointments.
- Demonstrates excellent customer service to the veterans and their families while performing front desk duties. Receiving, directing, and calls in a courteous and professional manner. Determining the nature of the request and providing information without compromising or violating privacy laws. Checking patients while updating demographics and insurance information.
- Assist with coverage in areas needed within the mental health PSL, including Phone clinic call center, Mental Health Intake and Psychology clinics.
- Assist with training new staff in operations to the Mental Health Clinic
- Main timekeeper for 4 T&L’’s for Mental Health Nurses, and Medical Doctors.
- Maintain provider schedules, block provider clinics, per LEAF request and maintain Outlook Staffing calendar.
- Run EARR encounters are completed by deadlines.
- Prepare, sort and distribute CPRS order query daily to ensure that all orders are scheduled accurately and in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
MIcrosoft Office Suite - 8/2003 Excel - 11/2006
Anoka Technical College
Anoka, MNSkills
- CPRS order entry
- Appointment scheduling
- Provider calendar management
- Timekeeping administration
- EARR documentation
- Front desk operations
- Call routing
- Clinic coverage
- CPRS order tracking
- Consult scheduling
- Timekeeping records
- Phone coverage
- Medical records
- Appointment coordination
- Privacy compliance
- Customer service
- Attention to detail
- Clear communication
- Problem solving
- Team collaboration
- Decision-making
- Organization and time management
- Organizational skills
- Active listening
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
ADV MEDICAL SUPPORT ASSIST
VA Medical Center
07.2007 - Current
MIcrosoft Office Suite - 8/2003 Excel - 11/2006
Anoka Technical College