La'Sonya Champion
Suisun,CA
Summary
I have 5+ years experience in fast-paced environments. I have always been interested in the Medical Field and decided to enroll in a Pharmacy Technician program to obtain experience and apply for a position in my local community. My career goal is to use my diversified skills and hard working ability to benefit my employer and be of service to others.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreen's
American Canyon, CA
11.2021 - Current
- Enter POS purchases on assigned cash register, collects cash and distributes change as requested; process voids; returns, refunds and rainchecks.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Manager
Check Into Cash
Vallejo, CA
04.2018 - 02.2019
- Greet and assist customers with various financial transactions including daily collections on unpaid loans.
- Responsible for opening/closing store per company policy and procedures.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed 60+ calls daily and increased sales by 15% including product marketing
Education
PTCB Certification - Pharmacy Technician
Vallejo Regional Education Center
Fairfield, CA05.2022
Skills
- Dosage Calculations
- Transcribing/Filling Prescriptions
- Medical Pharmacy Terminology
- Non-Sterile/Sterile Compounding
- Aseptic Technique/PPE
- IV Flow Hood Sanitation
- Typing 45 WPM
- Third Party Billing Knowledge
- HIPPA Compliant
Certification
CPR American Heart Association
Timeline
Customer Service Associate
Walgreen's
11.2021 - Current
Customer Service Manager
Check Into Cash
04.2018 - 02.2019
PTCB Certification - Pharmacy Technician
Vallejo Regional Education Center