LaSonya Monroe
Cleveland,Mississippi
Summary
Proven leader with a track record of enhancing sales revenue and client satisfaction at BESTWAY. Expert in relationship building and staff management, adept at motivating teams for peak performance. Skilled in maintaining high levels of customer service and operational efficiency, ensuring positive outcomes and robust sales team training.
Overview
6
6
years of professional experience
Work History
SALES MANAGER
BESTWAY
2024.02 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Property Manager
Holiday Inn Express Hotel
2022.04 - 2024.02
- Handled hotel guest promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive property manager-hotel guest relationships, ensuring clear communication and prompt resolution of any disputes.
- Supervised all hotel staff, excluding front office staff.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Administered operations to handle needs of more than 100 plus guest across 66 hotel rooms.
Administrative Assistant/Data Entry Clerk
Department of Human Services
2018.08 - 2022.04
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
West Bolivar Dist High School
Rosedale, MS05.2009
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
Timeline
SALES MANAGER
BESTWAY
2024.02 - Current
Property Manager
Holiday Inn Express Hotel
2022.04 - 2024.02
Administrative Assistant/Data Entry Clerk
Department of Human Services
2018.08 - 2022.04
High School Diploma -
West Bolivar Dist High School