Lasonya Robinson

• Provided primary customer support to internal and external customers.
• Utilizes SAP to enter purchase orders.
• Investigate issues regarding shipping dates, product availability, pricing and credit holds.
• Follow up with internal employees(ie plant, credit,sales team) to ensure delays are resolved in quick and efficient manner.
• Ensure customer has positive experience with company.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Supports internal teams by verifying order accuracy and updating customers on delivery schedules.
• Use problem solving skills to resolve pricing issues, questions and complaints from customers.

• Performs duties related to scheduling and processing of patient information for medical services in Center for Personalized Genetic Healthcare according to established guidelines.
• Directs patients to financial assistance to identify resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources.
• Assist patients with coordinating referral appointments in timely manner.
• Triages requests for appointments according to departmental guidelines, as needed.
• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
• Collected patient co-pay and issued receipt to confirm payment.
• Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.

• Answer phones. Makes appointments when necessary. Directs, refers, and transfers incoming calls appropriately. Takes and delivers messages to doctors as needed.
• Responsible for appointment scheduling using approved template and guidelines.
• Enters, verifies, scans all patient information into the Electronic Health Record making sure it is accurate and complete.
• Assists patients with health insurance information, making sure is valid. Refers to Patient Financial Advocate when necessary.
• Adjusts, cancel and reschedule appointments on doctor's schedule as instructed.
• Address and resolve patient concerns empathetically and professionally.

• Effectively managed a high-volume of inbound and outbound patient calls. Handling an average of 50-70 inbound/outbound calls a day.
• Answered a constant flow of customer calls with up to20 calls in queue per minute.
• Gathered and verified all requiredpatient demographic and insuranceaccording to HIPPA Policies and Procedures.
• Defused volatile patient situations calmly and courteously.
• Managedpatient calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  
• Referred unresolvedpatient grievances to designated departments for further investigation.
• Met or exceeded service, quality , call volume and average call time metrics consistently.

• Ensured timely and accurate payment posting daily from patients, insurance companies, Medicare, Medicaid and other contracted services.
• Performed batch by balancing bank deposits to guarantee prompt reconciliation for receivables posting.
• Reviewed and resolved unapplied cash reports daily to clear outstanding receivables.
• Process correspondence and various inquiries regarding patient's accounts.

• Researched and resolved all submits to accounts payables including; invoices, purchase orders, check requests, employee reimbursements and rush payment requests.
• Communicated with vendors and internal personnel on account reconciliation, approvals and aging statements.
• Resolved general ledger discrepancies for management when assigned.
• Handled internal office support to help train or diagnose problems with web based invoice and employee reimbursement systems.
• Promoted to Accounts Payable Customer Service Team May 2004.
  
  

• Provided prompt and professional resolutions regarding shipments.
• Supported company sales representatives while in he field with accurate communication on availability of products.
• Reconciled daily errors involving EDI transmissions to prevent shipment delays.
• Assisted with data entry of pm billing ship memos.

Enter in customer orders.

Processing customer warranties.

Updating purchase orders using SAP.

Review of trade compliance information of lane parts.

Data entry of trade compliance reports for filing and reimbursement.

Processed weekly funding invoices for clients.

Mailed financial packets for client on the weekly basis.

Prepared excel files for weekly imports for client funding.

Responded to customer inquiries regarding funding and financial reports in a timely and professional manner.

Collaborat s with clients for issue resolution.