Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lastarsha Taylor

Winter Haven,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Diligent Job Title skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

21
21
years of professional experience

Work History

Licensed Insurance Agent

Geico
Lakeland, FL
04.2024 - 08.2025
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.

Customer Service Representative

Ds Services
Lakeland, FL
04.2021 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Retention Customer Service Representative

Charter Spectrum
Auburndale, FL
11.2019 - 04.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Manager

Taylormade Foods
Winter Haven, FL
06.2017 - 10.2019
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.Using skills to communicate and help guide employees as well as customer service skills

Customer Service Representative

Results Companies
Winter Haven, FL
04.2013 - 03.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Stocker Associate

Publix Warehouse Distribution Center
Plant City, FL
01.2005 - 05.2012
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.

Education

Kathleen Senior High School
Lakeland, FL
05.2005

Skills

  • Order and Refund Processing
  • CRM Software
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • De-escalation Techniques
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Creative Problem Solving
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Inventory Management
  • Invoice Preparation and Processing
  • Call Volume and Quality Metrics
  • First-Tier Technical Support
  • Patient and Empathetic
  • Cultural Awareness and Sensitivity
  • Time Management
  • Billing Adjustments and Refunds

Timeline

Licensed Insurance Agent

Geico
04.2024 - 08.2025

Customer Service Representative

Ds Services
04.2021 - 02.2024

Retention Customer Service Representative

Charter Spectrum
11.2019 - 04.2021

Manager

Taylormade Foods
06.2017 - 10.2019

Customer Service Representative

Results Companies
04.2013 - 03.2017

Stocker Associate

Publix Warehouse Distribution Center
01.2005 - 05.2012

Kathleen Senior High School
Lastarsha Taylor