Lastasia Holman
Springfield ,TN
Summary
Dynamic Assistant Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced sales through effective visual merchandising and improved inventory accuracy. Skilled in decision-making and problem-solving, fostering a collaborative environment that drives customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Dollar General
Springfield,TN
04.2025 - Current
- Assisted in managing daily store operations to ensure optimal customer service and satisfaction.
- Coordinated inventory management processes, maintaining accurate stock levels and minimizing discrepancies.
- Supported training initiatives for new team members, fostering a collaborative work environment.
- Implemented visual merchandising strategies to enhance product displays and drive sales engagement.
- Analyzed sales data to identify trends, informing decision-making for promotional activities and inventory purchases.
- Developed staff schedules to optimize labor efficiency while meeting peak customer demand periods.
- Resolved customer inquiries and concerns promptly, enhancing overall shopping experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Assistant Manager
Hibbet Sports
Springfield, TN
05.2022 - 10.2024
- Assisted in managing daily store operations
- Implemented visual merchandising strategies to enhance product displays and increase sales.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier
Kroger
Springfield, TN
04.2017 - 06.2021
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained clean and organized checkout areas to enhance shopping experience.
- Collaborated with team members to streamline workflows during peak hours.
- Trained new staff on checkout procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Pharmacy Technician
Kroger
Springfield, TN
01.2019 - 04.2019
- Assisted in dispensing medications and verifying prescriptions under pharmacist supervision.
- Maintained accurate inventory levels, managing stock and expiration dates effectively.
- Provided customer support by answering inquiries regarding medications and health products.
- Utilized pharmacy software to process prescriptions and manage patient profiles efficiently.
Education
Diploma - Medical Assistant
Edumed Partners
Goodlettsville, TN12.2022
High School Diploma -
Springfield High School
Springfield, TN05.2017
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Problem-solving
Customer relations
Team motivation
Timeline
Assistant Manager
Dollar General
04.2025 - Current
Assistant Manager
Hibbet Sports
05.2022 - 10.2024
Pharmacy Technician
Kroger
01.2019 - 04.2019
Cashier
Kroger
04.2017 - 06.2021
Diploma - Medical Assistant
Edumed Partners
High School Diploma -
Springfield High School