LASUNDRIA JENKINS
WATERLOO,IA
Summary
Detail-oriented individual with exceptional communication, strong work ethic and empathetic nature, ensuring seamless patient admissions and registration processes. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments with a positive attitude. Recognized for taking proactive approach to identifying and addressing issues. Willingness to take on added responsibilities to meet team goals. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Access Representative, Patient Representatives
Allen Memorial Hospital
Waterloo, IA
12.2020 - 03.2026
- Registered patients. Proficient with hospital switch board to call codes and paging systems and processes. Proficient in blackboard connect and vocera while calling codes. Proficient with insurance and billing. Assist new hires in training process. Proficient with all types of registration and admission functions in EPIC. Collecting self pay from patients. Balance cash drawer at the end of the shift.
Security Guard, Security Guards
Kelly Services Global, LLC
Troy, MI
10.2019 - 03.2021
- Guard, patrol, and monitor premises to prevent theft, violence, or infractions of rules.
Mortgage Specialist, Loan Officers
U.S. Bank
Waterloo, IA
01.2018 - 10.2019
- Mortgage specialist. Reviewed mortgages.
Customer Service Clerk
Grainger
Waterloo, IA
10.2006 - 12.2015
- Confer with customers by telephone to provide information about products or services. Enter orders, cancel accounts, and obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Education
Associate's Degree -
Hawkeye Community College
WaterlooSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Certification
- 05/1995 CPR
- 05/1990 Certified Nurse Aid
Additional Information
None Specified
Timeline
Patient Access Representative, Patient Representatives
Allen Memorial Hospital
12.2020 - 03.2026
Security Guard, Security Guards
Kelly Services Global, LLC
10.2019 - 03.2021
Mortgage Specialist, Loan Officers
U.S. Bank
01.2018 - 10.2019
Customer Service Clerk
Grainger
10.2006 - 12.2015
Associate's Degree -
Hawkeye Community College