Latacia Lindsey
Newberg,OR
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Owen Eye Care
01.2023 - Current
- I manage the team for Owen Eye care and ensure that staff are properly trained to perform all the details of their job duties throughout the day. I work closely with the Doctors to ensure that their schedules are maintained and kept full for them to continue patient care. I coordinate staff training and continued education for them to perform their duties efficiently. I manage the team's hours and daily schedules. I report directly to the Owner of the business with anything that is out of my normal job description. I act as the Lead Optician and as the point of contact regarding any billing questions and any questions associated with the overall satisfaction of our patients and customers. I provide support to all the staff when assistance is needed. I lead the team in the best professional practices for the medical industry.
Assistant Manager/Lead
HealthMark-Group
01.2021 - 01.2023
- I work as a third party copy service who handles all the medical record requests for the Salem Health Hospital and Clinics. I work closely with the HIM medical records department to ensure excellent customer service with our client as well as the requesters. I train staff and create processes for the team for quick turn times for record requests. I help conduct interviews and I train all my team on the computer software systems we are responsible for knowing how to use. I am using EPIC, I-heal, Obix, PACS, and a few others. I provide standard workflow guides for the client and my company. We strive to keep an excellent partnership with the client and make sure we are meeting their needs as a third party contractor.
Insurance Producer
Farmers Insurance Group
01.2021 - 01.2021
- I was reaching out to potential clients per their request offering them excellent customer service and helping them navigate through the insurance process. I break down and explain how much coverage would be appropriate for them based on the individual needs of that customer. I serviced accounts by applying changes to any customers accounts that I have been informed of. I assisted in filing claims and helping customers navigate through the claims process.
Office Coordinator
Murray Scholls Vision Center
01.2020 - 01.2021
- My role as the supervisor and Lead optician, I lead a daily huddle with the entire office. I assisted in many roles within the clinic. I was also the Lead Optician and helped assist patients with the styling process of frame selection. I assisted with contact lens training with patients who showed interest. I provided training with the different departments on weekly stats to share at monthly team meetings. I also helped with display and promotional sets for different featured frame lines.
ABOC and UBT Co Lead
Kaiser Permanente
01.2018 - 01.2020
- I am a certified optician and I work with the management team at KP as the Unit Based Team Co Lead. What that means is that I was elected by my team in North Lancaster to represent us and help come up with projects and changes to our processes that we currently have to help improve member care. This is a very important role and something KP is very well known for. We are constantly trying to improve our care and be the best at our services. As an optician I am working with members first hand helping with adjustments, repairs and also helping them with finding the correct frame that will work appropriately with their Rx and the style they are trying to achieve. I go over member benefits and explain how the coverage works. Other duties I have are representing our members of the Union I am affiliated with and helping educate them of their rights as an employee of KP. I am trained to schedule meetings and reserve conference rooms to hold conferences to help bring all our members of the union up to speed on changes and current elections going on. We are constantly working towards a happier and healthier work environment.
ABOC Optician
Hillsboro Vision Clinic
01.2018 - 01.2018
- I worked as an optician and helped with educating patients about insurance benefits and how their coverage would be applied towards the balance of the hardware I was assisting with picking out for them based on the specific needs of the patient. I helped with frame selection for the clinic and with setting up meeting times. I did adjustments and repairs on glasses for the patients that came in. I always educated patients of the glasses Rx and what their options were.
ABOC Optician
Eye Health NW
01.2017 - 01.2018
- ABOC optician, styling and educating patients of what insurance covers and what lens options are available to them. Educating patients of all the new technology in the industry so they felt like all of the options are available to them.
Optician
Lake Oswego Eye Clinic
01.2016 - 01.2017
- Receptionist work, referral coordinator, insurance verification and Optician duties, repairs and adjustments, frame board ordering, placing orders with labs, QC when jobs came in. As well as providing excellent customer service to anyone who came into contact with our office.
Optical Manager
Lenza Eye Center
01.2015 - 01.2016
- Responsible for training staff on all job tasks. Tech work and equipment operator for the Dr., trained staff on billing insurance and verification of insurance benefits. I also was the lead Optician and ran the in house lab. I ground lenses and did house orders. I assisted the Dr. with managing the clinic.
Optician
McMinnville Eye Clinic
01.2014 - 01.2016
- I provided excellent customer service to patients who were seeking information about lenses and frames. I placed orders and billed vision insurance for the patients, and I also checked jobs in, and helped with adjustments and repairs.
Optician
Newberg Vision Clinic
01.2012 - 01.2014
- I was responsible for verifying insurance benefits both medical and vision before appointments, I helped with contact lens training, I would help with doing testing on patients, operated OCT, HVF and Camera. I also did the QC for all glasses that came in from the lab. I also did some orders.
Receptionist, Tech and Optician
McMinnville Vision Clinic
01.2009 - 01.2012
- I was responsible for verification of all jobs that came in, answering phones and scheduling patients for apt. I also did contact lens fittings with patients, I did tech work and pre-testing before patients would see the Dr. I also was the optician and I did insurance claims disputing and verification of insurance benefits.
Education
Bachelor of Science - Business Administration-Marketing
Full Sail University
Florida08-2025
Dental Assistant program - undefined
Anthem College
01.2008
Diploma - undefined
McMinnville High School
01.2005
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Recognized by management with a C.R.I.S certification. For exceptional customer service and leading by example the definition of CRIS.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of ROI work. Took a 3 month average turn time and turned it into a 3 hour turn time.
Certification
ABOC, OSHA, HIPAA, Bloodborne Pathogens, and Radiology Certified for digital X-rays only.
Timeline
Office Manager
Owen Eye Care
01.2023 - Current
Assistant Manager/Lead
HealthMark-Group
01.2021 - 01.2023
Insurance Producer
Farmers Insurance Group
01.2021 - 01.2021
Office Coordinator
Murray Scholls Vision Center
01.2020 - 01.2021
ABOC and UBT Co Lead
Kaiser Permanente
01.2018 - 01.2020
ABOC Optician
Hillsboro Vision Clinic
01.2018 - 01.2018
ABOC Optician
Eye Health NW
01.2017 - 01.2018
Optician
Lake Oswego Eye Clinic
01.2016 - 01.2017
Optical Manager
Lenza Eye Center
01.2015 - 01.2016
Optician
McMinnville Eye Clinic
01.2014 - 01.2016
Optician
Newberg Vision Clinic
01.2012 - 01.2014
Receptionist, Tech and Optician
McMinnville Vision Clinic
01.2009 - 01.2012
Dental Assistant program - undefined
Anthem College
Diploma - undefined
McMinnville High School
Bachelor of Science - Business Administration-Marketing
Full Sail University
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