Latah Lewis
Tulsa,OK
Summary
Dedicated customer service professional skilled in managing reservations, seating arrangements, and resolving guest complaints to enhance dining experiences. Maintains organized workstations while delivering prompt, attentive service aligned with customer preferences. Balances operational tasks and optimizes team workflows to drive efficiency and elevate customer satisfaction.
Overview
4
4
years of professional experience
Work History
Host
Red Robin
Broken Arrow, Oklahoma
08.2025 - Current
- Greet guests warmly upon arrival to create a welcoming atmosphere.
- Manage reservations and seating arrangements for efficient service flow.
- Collaborate with team members to ensure smooth communication during peak times.
- Resolve guest complaints with professionalism and empathy to improve overall satisfaction.
- Provide accurate wait times to guests while managing expectations effectively.
- Support team members by fulfilling various responsibilities during service shifts.
- Resolve customer service and food-related issues to maintain guest satisfaction.
- Organize dining room layout to optimize staff efficiency during service.
- Facilitate phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions.
- Respond appropriately to customer complaints, bringing major issues to attention of the manager on duty.
Cashier
I Heart Mac And Cheese
Bixby, Oklahoma
07.2022 - 09.2024
- Processed customer transactions accurately and efficiently.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Addressed customer complaints swiftly and professionally to maintain a positive shopping environment.
- Responded to customer inquiries and provided accurate store information to ensure satisfaction.
- Maintained cleanliness and organization of the checkout area.
- Trained new cashiers on policies and procedures effectively.
- Guided customers in menu selections and accommodated special requests to enhance their dining experience.
- Replenished shelves with merchandise to ensure availability.
Education
High School Diploma -
Union High School
Tulsa, OK05-2026
Skills
- Reservation management
- Customer service
- Cash handling
- Payment processing
- Upselling techniques
- Event planning
- Guest feedback
- Sales strategies
- Time management
- Effective time management
- Task prioritization
- Team collaboration
- Staff coordination
- Conflict resolution
- Attention to detail
- Detail-oriented
- Multitasking capacity
- Adaptable to change
- Workflow optimization
- Verbal and written communication
- Strong interpersonal skills
- Team player mentality
- Professional appearance
- Cleanliness maintenance
- Active listening
- Professionalism
- Media relations
- Sports marketing
- Professionalism
- Multitasking capacity
Affiliations
Babysitting
Timeline
Host
Red Robin
08.2025 - Current
Cashier
I Heart Mac And Cheese
07.2022 - 09.2024
High School Diploma -
Union High School