Latalia Mcknight
Katy
Summary
Compassionate and resourceful educator and social services professional with a solid foundation in mental health studies and general counseling. Proven expertise in supporting students through differentiated instruction, Online instruction, behavior redirection, and trauma-informed, culturally responsive practices. Skilled in fostering strong relationships with diverse learners, families, and community members while maintaining professionalism, confidentiality, and meticulous documentation. Committed to creating inclusive learning environments that promote student well-being and academic success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-5
Katy Independent School District
08.2022 - Current
- Delivered engaging, differentiated instruction to K–5 learners.
- Maintained strong classroom management using SEL and trauma-informed practices.
- Collaborated with teachers to support student learning continuity.
- Frequently requested due to reliability, rapport, and effective teaching strategies..
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Relationship Banker
Bank Of America
01.2020 - 07.2022
- Increased daily sales by upselling banking products and financial services to customers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Analyzed customers' financial information to deliver personalized account guidance.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Enterprise Management Trainee
Enterprise Rent-A-Car
06.2018 - 12.2019
- Developed comprehensive training materials to facilitate employee onboarding and ongoing development.
- Increased customer satisfaction through prompt issue resolution and attentive communication.
- Mentored junior staff members, providing guidance and support to foster professional growth.
- Delivered consistent results under tight deadlines through effective prioritization of tasks and efficient resource management strategies.
- Conducted thorough market research to inform strategic decision-making processes within the company.
- Established strong rapport with clients, fostering long-term relationships and repeat business.
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Education
Master of Science - Mental Health Counseling
Liberty University
Lynchburg, VA03-2025
Bachelor of Science - Communications
Western Michigan University
Kalamazoo, MI06.2016
Graduate Certificate - Mental Health
Liberty University
Lynchburg, VA12-2025
Skills
- Cooperative learning
- Instructional strategies
- Multicultural Awareness
- Curriculum Development
- Project-Based Learning
- Critical Thinking
- Online Teaching
- Documentation and Reporting
- Strategic Planning
- Microsoft Office Suite
- Complaint Resolution
- Product Promotions
- Project-based learning
Accomplishments
- Completed extra training to further help students under care.
- Specialized in substituting for classes on any grade level.
- Managed someone else classroom for the school year.
- Completed online teaching for the school entire school year.
- Improved test scores significantly with ESL Students being highest scores.
Certification
- Certified Mental Health Professional
- Ec-6 education ,2026
- Leadership and Communication,2025
Languages
English
Native or Bilingual
Interests
- Fundraising Events
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteer Work
Timeline
Substitute Teacher, K-5
Katy Independent School District
08.2022 - Current
Relationship Banker
Bank Of America
01.2020 - 07.2022
Enterprise Management Trainee
Enterprise Rent-A-Car
06.2018 - 12.2019
Bachelor of Science - Communications
Western Michigan University
Master of Science - Mental Health Counseling
Liberty University
Graduate Certificate - Mental Health
Liberty University