Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATANYA GAVIN

Pompano Beach,FL

Summary

Front Desk Associate Escape American Express lounge, Hollywood , Fll Food Service Worker Broward Health/ Armark , Fort Lauderdale , Fl Food Service Worker

Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience. Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

10
10
years of professional experience

Work History

Lead Cashier/ Supervisor

Sodexo Magic / Jackson behavioral hospital
Miami , FL
04.2024 - Current
  • Greeted customers and provided excellent customer service.
  • Assisted with training new cashiers in departmental operations and procedures.
  • Ensured accuracy of all transactions by verifying prices, quantities, discounts.
  • Processed returns and exchanges efficiently while adhering to company policies.
  • Handled escalated customer service issues professionally and courteously.

Front Desk Associate

Escape American Express lounge
Hollywood, Fll
10.2023 - 05.2024
  • Greeted guests upon arrival and provided excellent customer service.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Processed guest payments through cash registers or credit card machines in an accurate manner.
  • Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.

Food Service Worker

HCA HOSPITAL
Plantation, Fl
01.2022 - 02.2023

Cashier

Delaware North
Fort Lauderdale, Fl
09.2014 - 01.2022

Food Service Worker

Broward Health/ Armark
Fort Lauderdale, Fl

Food Service Worker

Department of juvenile justice
Fort Lauderdale, Fl

Education

High School Diploma -

West. park
West park, FL
06.2022

Skills

  • Guest Satisfaction
  • Checking Reservations
  • Special Requests
  • Time Management
  • ASI Front Desk
  • Hospitality Service
  • Reliable
  • Organized
  • Customer Service
  • Communication
  • Problem-solving
  • Managing
  • High-volume customer inquiries
  • Data entry
  • Administrative duties
  • Organizational skills
  • Records management
  • Microsoft Office
  • Customer Assistance
  • Credit and cash transactions
  • Training and coaching
  • Staff Mentoring
  • Issue Resolution

Timeline

Lead Cashier/ Supervisor

Sodexo Magic / Jackson behavioral hospital
04.2024 - Current

Front Desk Associate

Escape American Express lounge
10.2023 - 05.2024

Food Service Worker

HCA HOSPITAL
01.2022 - 02.2023

Cashier

Delaware North
09.2014 - 01.2022

Food Service Worker

Broward Health/ Armark

Food Service Worker

Department of juvenile justice

High School Diploma -

West. park
LATANYA GAVIN