LATANYA GAVIN
Pompano Beach
Summary
Front Desk Associate Escape American Express lounge, Hollywood , Fll Food Service Worker Broward Health/ Armark , Fort Lauderdale , Fl Food Service Worker
Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience. Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Cashier/ Supervisor
Sodexo Magic / Jackson behavioral hospital
04.2024 - Current
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Processed returns and exchanges efficiently while adhering to company policies.
- Handled escalated customer service issues professionally and courteously.
Front Desk Associate
Escape American Express lounge
10.2023 - 05.2024
- Greeted guests upon arrival and provided excellent customer service.
- Maintained daily records of all transactions, including payments and cancellations.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
Food Service Worker
HCA HOSPITAL
01.2022 - 02.2023
Food Service Worker
Broward Health/ Armark
02.2022 - 06.2022
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
Cashier
Delaware North
09.2014 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Food Service Worker
Department of juvenile justice
03.2015 - 01.2016
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Prepared beverages such as coffee, tea, soda..
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Education
High School Diploma -
West. park
West park, FL06.2022
Skills
- Guest Satisfaction
- Checking Reservations
- Special Requests
- Time Management
- ASI Front Desk
- Hospitality Service
- Reliable
- Organized
- Customer Service
- Communication
- Problem-solving
- Managing
- High-volume customer inquiries
- Data entry
- Administrative duties
- Organizational skills
- Records management
- Microsoft Office
- Customer Assistance
- Credit and cash transactions
- Training and coaching
- Staff Mentoring
- Issue Resolution
Certification
Behavior Tech certification
BLS license
Timeline
Lead Cashier/ Supervisor
Sodexo Magic / Jackson behavioral hospital
04.2024 - Current
Front Desk Associate
Escape American Express lounge
10.2023 - 05.2024
Food Service Worker
Broward Health/ Armark
02.2022 - 06.2022
Food Service Worker
HCA HOSPITAL
01.2022 - 02.2023
Food Service Worker
Department of juvenile justice
03.2015 - 01.2016
Cashier
Delaware North
09.2014 - 01.2022
High School Diploma -
West. park