Latanya Hoover
San Antonio,TX
Summary
Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Overview
17
17
years of professional experience
Work History
Medicare Sales Agent
Unified Growth Partners
Clearwater, FL
08.2025 - Current
- Developed and maintained client relationships to drive sales growth.
- Implemented CRM systems to streamline communication and improve client tracking.
- Explained features and advantages of Medicare products or services to promote sales.
- Followed and communicated with clients to ensure application status.
- Processed fully underwritten Medi Gap Polices
- Individualized Dental,Vision and Hospital Indemnity
Medicare Sales Agent
E Telequote
Clearwater, Florida
07.2019 - 03.2025
- Processed fully underwritten Medicare Supplements plans,adhering strict medical underwriting guidelines
- Coached new employees on best practices for closing deals quickly and efficiently.
- Developed relationships with customers by providing excellent customer service.
- Identified opportunities for cross-selling additional products and services.
- Ensured compliance with company policies and procedures at all times.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Educated clients on Medicare options, benefits, and eligibility requirements to facilitate informed decision-making.
- Analyzed market trends and competitor offerings to refine sales strategies and enhance competitive positioning.
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Coordinated closely with underwriters to ensure accurate processing of applications while adhering to strict deadlines.
Medicare Sales Agent
Humana
San Antonio, Texas
07.2015 - 09.2018
- Generated leads through cold calling prospective clients for Medicare services.
- Analyzed customer data and identified trends in the Medicare market.
- Utilized CRM software tools to track sales progress throughout the process.
- Assisted customers with selecting appropriate plans based on their needs.
- Provided product information ,while explaining underwriting and elgibilty requirements.
- Developed personalized sales presentations tailored to each client''s unique needs, resulting in increased conversion rates and overall success as a Medicare Sales Agent.
- Followed up with clients regularly to ensure satisfaction and address any issues.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Conducted thorough needs assessments to tailor Medicare plans according to individual client requirements.
Customer Service Representative
Allstate Corp
San Antonio, Texas
08.2014 - 07.2015
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer inquiries, ensuring accurate information delivery and timely follow-up.
- Assisted clients with claims processing, enhancing overall customer satisfaction and retention rates.
CNA
Comfort Care Home Health LLC
Monee, Illinois
02.2012 - 07.2014
- Provided emotional support to family members during difficult times.
- Reported changes in patient conditions to registered nurse or physician.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Transported residents within the facility as needed.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Provided compassionate care to clients, enhancing quality of life through daily living assistance.
- Monitored vital signs and documented changes, ensuring accurate health records for nursing staff.
Administrative Assistant
Enhanced Clinical Solutions
Maywood, Illinois
01.2009 - 07.2014
- Compiled data from various sources into organized reports for review by management team.
- Managed office supplies inventory and placed orders when necessary.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Education
Associate of Applied Science -
South Suburban College of Cook County
South Holland, ILSkills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Persuasion techniques
- Objection handling
- Sales strategies
- CRM software usage
- Building rapport
- Cross-selling techniques
- Customer needs assessment
- Product and service sales
Timeline
Medicare Sales Agent
Unified Growth Partners
08.2025 - Current
Medicare Sales Agent
E Telequote
07.2019 - 03.2025
Medicare Sales Agent
Humana
07.2015 - 09.2018
Customer Service Representative
Allstate Corp
08.2014 - 07.2015
CNA
Comfort Care Home Health LLC
02.2012 - 07.2014
Administrative Assistant
Enhanced Clinical Solutions
01.2009 - 07.2014
Associate of Applied Science -
South Suburban College of Cook County