LaTanya Jones
Shreveport,LA.
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Senior Branch Manager with over 20+ years of progressive experience improving business processes, increasing revenue, and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership, and successfully building customer relationships: strong multi-tasker and project coordinator who delivers desired results due to unwavering focus and outstanding work ethic.
Overview
16
16
years of professional experience
Work History
Branch Manager
Shreveport Cash Advance
Shreveport, LA
04.2018 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Recommended loan approvals and denials based on customer loan application reviews.
- Identified and capitalized on community business opportunities with effective networking.
- Developed prospects for new loans though 50 customer calls per day.
Branch Manager
Quik Cash
Shreveport, LA
04.2017 - 04.2018
- Maintained friendly and professional customer interactions.
- Assessed employee performance and develop improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Recommended loan approvals and denials based on customer loan application reviews.
- Developed prospects for new loans through weekly cold calling.
- Compiled database of loan applicants' credit histories, corporate financial statements, and other financial information.
- Increased sales by 15%".
General Manager
TitleMax
Houston, TX
02.2013 - 03.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Managed over 25 customer calls per day.
- Responsible for approval sales of repo Vehicles
Store Manager
Body Central
Houston, TX
12.2005 - 11.2012
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Increased sales by 25%".
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ03.2023
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ10.2020
High School Diploma -
Rayville High School
Rayville,La05.1981
Skills
- Performance Review
- Employee Training Oversight
- Interviewing and Hiring
- Coaching and Mentoring
- Customer Service
- Attention to Detail
- Training and Development
- Security and Safety Protocols
- Cash Handling Expertise
- Cash Register Operations
Accomplishments
- Supervised team of 10-15 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Branch Manager
Shreveport Cash Advance
04.2018 - Current
Branch Manager
Quik Cash
04.2017 - 04.2018
General Manager
TitleMax
02.2013 - 03.2017
Store Manager
Body Central
12.2005 - 11.2012
Bachelor of Science - Information Technology
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
High School Diploma -
Rayville High School
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