Latanya Parra
Garland
Summary
Billing Specialist Expert with 10+ years in collections and customer service. Proficient in Medical Billing and Billing processes, adept at resolving discrepancies and negotiating payment plans. Strong communication skills and problem-solving abilities enhance customer relationship management. Known for thoroughness and objectivity, ensuring accurate invoicing and accounts management. Engaging and compassionate, fostering trust and collaboration, while resourceful and dependable in achieving billing efficiency.
Overview
20
20
years of professional experience
1993
1993
years of post-secondary education
Work History
Customer Service Representative
Loandepot
Dallas
05.2024 - Current
- Assisted customers with loan applications and account inquiries.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained up-to-date knowledge of loan products and services offered.
- Educated customers on loan options, terms, and eligibility requirements.
- Answered customer inquiries and provided accurate information regarding products and services.
Medical Billing Specialist
SCP Health
Dallas
12.2019 - 04.2023
- Resolve discrepancies, complaints, and collections with patients and insurance representatives.
- Review accounts for accuracy in demographic and insurance information, coding, and payments.
- Implement payment plans and itemized invoicing to enhance patient satisfaction.
- Utilize strong communication skills to build and maintain patient relationships.
- Demonstrate empathy and sensitivity in handling patient inquiries and complaints.
- SCP Health is a leading provider of healthcare management services, where I manage billing processes to ensure accuracy and efficiency in patient accounts.
Technology Support Specialist | Billing and Technical Support
Verizon Connect (Fleetmatics LLC)
12.2015 - 01.2018
- Assisted customers with technical issues related to software and hardware devices.
- Communicated effectively to diagnose and resolve technical and billing inquiries.
- Managed time efficiently to handle multiple customer interactions daily.
- Demonstrated resourcefulness in troubleshooting and resolving complex issues.
- Verizon Connect provides fleet management software solutions, where I supported customers with technical and billing inquiries.
Collections Specialist | Billing and Collections
Allied International Credit
12.2008 - 01.2015
- Managed multiple delinquent accounts for debt collection efforts.
- Tracked assigned accounts to identify outstanding debts and plan recovery actions.
- Negotiated payoff deadlines and payment plans to recover outstanding payments.
- Handled questions and complaints with empathy and professionalism.
- Investigated and resolved discrepancies in payments or accounts.
- Allied International Credit is a global leader in accounts receivable management, where I managed delinquent accounts and facilitated debt recovery.
Collections Specialist | Legal and Collections Support
Law Office Of Joe Pezzuto
12.2005 - 01.2008
- Represented multinational financial corporations and banks in collections.
- Supported legal processes involving all aspects of civil litigation in Arizona.
- The Law Office of Joe Pezzuto specializes in civil litigation and collections, where I supported legal processes and managed collections for financial corporations.
Education
Medical Billing
University of Phoenix
Tempe, AZ 04.1998 - 04.1999
Armijo High School
Fairfield, CASkills
- Communication Skills
- Customer Engagement
- Customer Relationship Management
- Debt Collection
- Empathy
- Problem Solving
- Negotiation
- Technical Support
- Time Management
- Medical Billing
- Billing
- Collections
- Accounts Receivable
- Invoicing
- Accounts Payable
Timeline
Customer Service Representative
Loandepot
05.2024 - Current
Medical Billing Specialist
SCP Health
12.2019 - 04.2023
Technology Support Specialist | Billing and Technical Support
Verizon Connect (Fleetmatics LLC)
12.2015 - 01.2018
Collections Specialist | Billing and Collections
Allied International Credit
12.2008 - 01.2015
Collections Specialist | Legal and Collections Support
Law Office Of Joe Pezzuto
12.2005 - 01.2008
Medical Billing
University of Phoenix
04.1998 - 04.1999
Armijo High School