Latanya Townsend
Bennettsville,SC
Summary
Dynamic professional with extensive experience as a Customer Service Representative at Arise and Sales Assistant at Carlie C's. Excelled in resolving high-stress situations and enhancing customer loyalty through empathetic service and active listening. Skilled in data entry and relationship building, leading to a positive impact on customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Arise
07.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Assistant
Carlie C's
05.2020 - 10.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Customer Service Representative
Working Solutions
12.2020 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Diploma - None
Marlboro County High School
Bennettsville, SC06.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Working Solutions
12.2020 - 09.2024
Sales Assistant
Carlie C's
05.2020 - 10.2024
Customer Service Representative
Arise
07.2016 - Current
Diploma - None
Marlboro County High School
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