Marie Nadege Francois
Lauderdale LKS,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Arise
Miami, FL
01.2021 - 11.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
Omni
Fort Lauderdale , FL
04.2019 - 01.2020
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
TDB
Miami , Florida
07.2018 - 12.2018
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CSR
Brooksource
Florida
12.2021 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
CSR
Connexus Advertising Group
Florida
12.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Skills
- System implementation
- Microsoft Office expertise
- Retail sales customer service
- Good work ethic
- Multitasking
- Decision-making
- Planning & organizing
- Organizational skills
Additional Information
- French - 100%
- English ............................................ 100%
- SPanish ......................................... 80%
Timeline
CSR
Connexus Advertising Group
12.2022 - 06.2023
CSR
Brooksource
12.2021 - 07.2022
Customer Service Representative
Arise
01.2021 - 11.2021
Customer Service Representative
Omni
04.2019 - 01.2020
Customer Service Representative
TDB
07.2018 - 12.2018
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