Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latanya Mathis

Warner Robins,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Pizza Hut
Warner Robins, GA
11.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed positive relationships with customers through friendly interactions.
  • Kept accurate records of sales transactions for end-of-day reconciliation purposes.
  • Maintained safe food handling practices to prevent germ spread.
  • Operated cash register to process customer payments accurately and efficiently.
  • Provided excellent customer service by greeting customers, taking orders, and answering questions.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Followed health department regulations regarding food storage temperatures and sanitation guidelines.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Trained new employees on job duties and safe operation of kitchen equipment.

School Bus Monitor

Houston County Board Of Education
Warner Robins, GA
08.2019 - 06.2022
  • Supervised routes for trains at railroad crossings and signaled bus drivers appropriately.
  • Protected students from physical and verbal bullying.
  • Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
  • Implemented process to make sure students exited at correct stop and to proper guardians.
  • Maintained order and discipline among passengers during trips.
  • Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Cashier

Publix
Warner Robins, GA
01.2017 - 07.2019
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Leasing Assistant

Clarence Mathis Leasing
Warner Robins, GA
01.2007 - 01.2017
  • Assisted with the preparation and execution of lease documents for new tenants.
  • Scheduled viewings of rental properties with prospective tenants.
  • Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
  • Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
  • Conducted background checks on applicants.
  • Organized open house events to promote available rental units.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Maintained accurate records of tenant contracts, leases, and payments.

Food Sanitation Specialist

Wynn Dining Facility
Warner Robins, GA
03.2005 - 01.2017
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Maintained safe food handling practices to prevent germ spread.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Followed established cash handling procedures when collecting payment from customers.
  • Served meals to customers in a friendly and courteous manner.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Replenished condiments at customer tables as needed.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Education

High School Diploma -

Warner Robins High School
Warner Robins, GA
06-1998

Skills

  • Complaint resolution
  • Verbal and written communication
  • Computer proficiency
  • Money handling
  • Clerical support
  • Customer service
  • Paperwork processing
  • Time management
  • Decision-making
  • Empathy and patience
  • Multitasking and organization

Timeline

Customer Service Representative

Pizza Hut
11.2022 - Current

School Bus Monitor

Houston County Board Of Education
08.2019 - 06.2022

Cashier

Publix
01.2017 - 07.2019

Leasing Assistant

Clarence Mathis Leasing
01.2007 - 01.2017

Food Sanitation Specialist

Wynn Dining Facility
03.2005 - 01.2017

High School Diploma -

Warner Robins High School

Similar Profiles

CREATE PROFILE
Latanya Mathis