LaTarsha Mayers
Houston,TX
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Benefits Specialist
UnitedHealth Group
Sugarland, TX
10.2019 - 05.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Coordinated submission and processing of life insurance claims.
- Processed monthly remittance and reconciliation for various benefit plans.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Developed and oversaw incentive plans, stock options, corporate credit cards and compensation policies determined by financial analysis.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
Human Resources Assistant
Conduent
Houston, TX
02.2015 - 03.2019
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Assisted with on-boarding process of [Number] new hires in [Timeframe].
Fraud Analyst
TWFG
Houston, Texas
01.2010 - 08.2015
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Provided exemplary level of customer service to clients and company personnel.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Investigated cases of insurance and credit card fraud, which involved upwards of $[Amount] per case.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Education
BBA - Business Administration And Management
Houston Community College
Houston, TX12.2022
Skills
- Job Analysis
- Office Organization
- Legal Requirements
- Customer Service Process Improvement
- Open Enrollment
- Employee Benefits Laws
- Customer Care
- New Employee Enrollment
Timeline
Benefits Specialist
UnitedHealth Group
10.2019 - 05.2022
Human Resources Assistant
Conduent
02.2015 - 03.2019
Fraud Analyst
TWFG
01.2010 - 08.2015
BBA - Business Administration And Management
Houston Community College
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