LaTarsha Rivers
Winston-Salem,NC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PepsiCo
Winston Salem, NC
05.2024 - Current
- Assisting Customers with troubleshooting issues with their equipment,assisting with picking up and installing equipment.Also checking arrival times for technicians,information on new products and getting them to the right department as needed.
Daycare Owner/Provider
Lots of Love Daycare
Winston-Salem, US
06.2018 - Current
- I own a in home daycare where I provide care for parents with children from the age of newborn to 12
Customer Service Representative
National Wholesale Company
Lexington, US
07.2018 - 05.2024
- I work remotely from home for call center Who customers order from a women catalog
Customer Service Representative
Alorica
Greensboro, US
03.2018 - 05.2018
- Company Overview: Verizon Business
- I assisted business owners with payments, adding lines, disconnecting, buying products
- Verizon Business
Cashier
Family Fare
Winston Salem, US
10.2010 - 05.2018
- I helped out customers, i made safe drops, schedules, signed vendors in, cleaned, stocked
Social Service Tech.
The Phoenix Center BHS
Warner Robins, US
10.1996 - 05.2009
- I worked with Individuals who were mentally disabled, i helped with grocery, clothing, furniture shopping, took them to doctor appointments, gave medicine
Education
Associate of Arts - Medical Assistant
ECPI University
Greensboro, NC05-2025
Associate of Arts - Pharmacy Technician
Forsyth Technical Community College
Winston-Salem, NC05-2023
Associate of Arts - Phlebotomy
Guilford Technical Community College
Jamestown, NC04-2023
High school diploma -
Brittain Academy
03.2022
College Prep - Certified Nursing
GA-College Prep
Houston, CO06.1996
Associate's degree -
Skills
- Call Center
- Customer Service
- CSR
- Phlebotomist
- Phlebotomy
- Medication Administration
- Vital Signs
- Experience Administering Injections
- Nursing
Certification
- Phlebotomy, Present
- First Aid Certification
- CPR Certification
- Pharmacy Technician Certification, 06/01/23, 06/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
PepsiCo
05.2024 - Current
Customer Service Representative
National Wholesale Company
07.2018 - 05.2024
Daycare Owner/Provider
Lots of Love Daycare
06.2018 - Current
Customer Service Representative
Alorica
03.2018 - 05.2018
Cashier
Family Fare
10.2010 - 05.2018
Social Service Tech.
The Phoenix Center BHS
10.1996 - 05.2009
Associate of Arts - Medical Assistant
ECPI University
Associate of Arts - Pharmacy Technician
Forsyth Technical Community College
Associate of Arts - Phlebotomy
Guilford Technical Community College
High school diploma -
Brittain Academy
College Prep - Certified Nursing
GA-College Prep