LATASHA BRADY

Review and edit business documents such as contracts, policies, procedures, and reports for clarity, accuracy, consistency, and compliance.

• Contract administration: Create, review, and maintain accurate managed care contracts, ensuring they comply with regulatory guidelines and corporate policies.
• Data management: Accurately record and update contract information in internal systems and databases.
• Compliance and auditing: Perform audits of contract documents for accuracy and completeness, and ensure all documentation complies with state and federal regulations.
• Liaison and communication: Act as a point of contact between internal teams (e.g., finance, legal) and external parties, such as healthcare providers and insurance companies.
• Negotiation support: Assist in contract negotiations by providing analytical models, data, and reports.
• Problem-solving: Address and resolve contract-related issues and disputes with internal and external stakeholders.
• Oversaw contracts for over 4 different departments using both manual and automated strategies.

Patient Services: Supervised staff of 4. Ensured a positive patient experience by managing appointment scheduling, addressing patient inquiries, and resolving issues.

• Compliance and Regulations: Ensure compliance with healthcare laws, regulations, and policies; oversee documentation and record-keeping.
• Data Management: Maintain patient records and confidentiality in accordance with HIPAA regulations; implement electronic health record (EHR) systems.
• Manages finances and billing thru EMR systems
• Insurance Verification: Handle insurance verifications and authorizations; communicate with insurance companies regarding claims and reimbursements.
• Financial Oversight: Manage billing, collections, and budgets; monitor financial performance and prepare reports for management

Managed inbound and outbound customer interactions, efficiently triaging calls and delivering resolution on billing and contractual inquiries related to water and equipment lease agreements.

• Led efforts in researching and resolving customer disputes, ensuring swift, accurate outcomes and high customer satisfaction.
• Generated and processed both recurring and one-time invoices, validating contract terms, and maintaining strict alignment with regulatory standards.
• Reconciled billing discrepancies and maintained all records in internal financial systems, performing periodic audits to improve accuracy and compliance.
• Proactively collaborated with Customer Service, Sales, and Collections teams to resolve complex invoice issues, driving cross-functional process improvements
• Supported compliance by ensuring all billing practices were updated to meet company policy and industry regulations.

Conducted outbound and inbound communications with clients to identify reasons for payment delinquency and secure realistic payment commitments, leveraging empathy and active listening skills throughout negotiations.

• Researched, confirmed, and resolved billing discrepancies, negotiating payment arrangements customized to individual client circumstances.
• Achieved a 99.5% customer approval rating by consistently delivering compassionate and solutions-oriented service on sensitive financial matters.
• Managed a high volume portfolio of accounts, efficiently processing payments and maintaining professionalism under pressure to meet and exceed established performance metrics.
• Documented detailed account notes to clearly capture the cause of delinquency, payment plans, and customer interactions, using advanced collections tracking systems.
• Maintained strict compliance with all state and federal debt collection laws, including the Fair Debt Collection Practices Act (FDCPA), and stayed current on policy and regulatory changes.

• Set and tracked departmental sales targets, aligning team goals with broader company objectives for market expansion and brand recognition.
• Partnered with the marketing department to design and execute collaborative go-to-market strategies that increased client acquisition and retention rates.
• Ensured all members of the sales team remained informed on business goals, sales targets, and emerging service updates.
• Mentored and motivated team members to exceed performance benchmarks, ensuring consistent achievement of KPIs.
• Recognized for enhancing team collaboration and communication across departments, leading to measurable increases in client satisfaction and retention.
• Coordinated training for 65 districts and schools by creating webinars, tutorials and training manuals, maintaining consistent quality of educational programs.
• Provided ongoing coaching and mentoring to over 102 teachers and administrators to impact student achievement.
• Presented findings and recommendations to senior leadership, driving initiatives aligned with organizational goals.

• As Director of Financial Aid, I provided strategic leadership and operational management for the college’s financial aid office, overseeing a comprehensive portfolio of federal, state, and institutional aid programs. I led a dedicated team to deliver timely, compliant, and student-centered financial assistance services while ensuring adherence to all regulatory requirements.
• Supervised and developed the Financial Aid team including Packagers and Planners, fostering a high-performance culture focused on accuracy and service excellence.
• Directed all aspects of financial aid administration, coordinating application processes for various funding sources including federal, state, agency, and private assistance programs.
• Managed financial aid data entry, record retention, and reporting using systems such as Campus Vue, FAME, Direct Loans, COD, and NSLDS, ensuring compliance and data integrity.
• Administered need analysis, loan packaging, professional judgment reviews, and verification processes with precision and policy adherence.
• Oversaw maintenance and retention of financial aid reports, audits, and documentation to support transparency and regulatory compliance.
• Ensured full compliance with federal, state, and accreditation standards, maintaining meticulous adherence to legal statutes governing financial aid programs.
• Monitored financial aid recipient activities to guarantee accurate funding allocation and regulatory compliance throughout the academic cycle.
• Led management of Return to Title IV (R2T4) calculations, refunds, credit balance reconciliations, and grant recalculations, ensuring timely and accurate processing.
• Successfully maintained compliance across complex financial aid regulatory environments, protecting institutional accreditation and federal funding eligibility.

• Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money and management and financial planning; individualizes information to the particular needs and situation of the student.
• Collects and/or analyzes financial data on students to determine aid eligibility and make awards within federal, donor and/or institutional guidelines.
• Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustment or revisions to costs, contribution, and need or dependency status as exceptions to the prescribed process.
• Assists in the preparation of and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students and parents at meetings, group discussions, workshops and recruitment sessions.
• Analyzes various system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notifies students of changes in eligibility of awards and alternatives to amend the situation.
• Interfaces with students and lenders, employers, donors
• Collaborated with cross-functional teams to align project goals with organizational objectives.