Latasha Brown
Nashville,TN
Summary
Seeking Remote healthcare/Customer Service Facing Roles with 22 years of diverse experience in customer service and scheduling. Proven ability to manage multi-line phone systems and coordinate scheduling, enhancing office workflow and client satisfaction. Strong communication skills and proficiency in Microsoft Office, ensuring efficient appointment setting and client interaction.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Retail Associate
Dillards
- Efficiently processed customer orders through picking and packing merchandise during peak seasonal periods.
Support Specialist
Vanderbilt Medical Center
2025.12 - Current
- Provided technical support to users, resolving issues efficiently and effectively.
- Assisted in training staff on new software and system updates to enhance proficiency.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Managed support requests through ticketing system, ensuring timely resolution of user inquiries.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction. Having great communication skills,being able to pay attention to small details, stock supplies for nicu and keep up with inventory ,interacting with nurses,showing emotional support for families and nurses,being a team player and being able to stand alone being empathetic assist wherever needed for nicu
Cashier/Food Production Worker
Vanderbilt University
2011.03 - 2025.12
- Process transactions efficiently, ensuring accurate financial exchanges and maintaining a high standard of customer service.
- Provide support across various food stations, including preparation and presentation of food items to maintain operational flow.
- Contribute to catering services, facilitating event setup and execution to enhance guest satisfaction.
Patient Care Attendant
Vanderbilt Home Health
2025.01 - 2025.11
- Primary role ensures patient safety,observe patients,monitors patients for fall risk,confusion etc,assist with basic assistance feeding,walking,hygiene,reports any changes to nursing staff,companionship having great communication skills,shows compassion,be empathic,paying attention to small detail
Breakfast Attendant/Banquet Server
Cambria Hotel
2024.04 - 2024.10
- Provide attentive customer service by accurately taking and serving breakfast orders in a timely manner.
- Facilitate banquet operations through efficient setup, service, and breakdown of events.
Childcare Associate
Vanderbilt Child Care
2018.05 - 2018.07
- Provided comprehensive support in classroom settings, catering to the developmental needs of children ranging from infancy to pre-kindergarten age.
- Assisted with the implementation of educational and care programs, ensuring a nurturing and safe environment for early childhood learning.
Cashier/Bagger
Krogers Company
2010.10 - 2011.03
- Processed transactions accurately and efficiently, ensuring a high level of customer satisfaction through exceptional service.
- Provided versatile support across various store functions as required, demonstrating adaptability and a collaborative work ethic.
Receptionist
Womens Health Center
2009.01 - 2010.01
- Managed a multi-line phone system, ensuring efficient communication and prompt transfer of calls to appropriate departments.
- Coordinated patient scheduling and conducted check-ins, optimizing office workflow and patient experience.
Hospitality Associate
Baptist Hospital
2007.04 - 2009.05
- Managed a high-volume call center, efficiently processing dietary orders and ensuring adherence to individual nutritional requirements.
- Coordinated meal distribution, delivering food trays with a focus on timeliness and accuracy in a healthcare setting.
Dietary Worker
Morning Side of Belmont
2004.04 - 2007.03
- Prepared and served nutritious meals to residents, adhered to dietary restrictions and guidelines, and maintained cleanliness and organization within the kitchen at Morning Side of Belmont.
Education
GED - undefined
Tennessee Technology Center
Skills
- Customer Service (10 Years)
- General Labor
- Medical Scheduling/patient care
- Food Handling
- Kitchen Experience
- Food Production
- Food Preparation
- Cleaning Experience
- Packaging
- Childcare
- Studying Medical Assistant at Remington
- Computer Skills
- Microsoft Office
- Communication Skills
- Serving
- Food Industry
- Coffee Experience
- Cash Register
- Cash Handling
- Catering
- Banquet Experience
- Meal Preparation
Certification
BLS Certification, May 2024 to May 2026
Timeline
Support Specialist
Vanderbilt Medical Center
2025.12 - Current
Patient Care Attendant
Vanderbilt Home Health
2025.01 - 2025.11
Breakfast Attendant/Banquet Server
Cambria Hotel
2024.04 - 2024.10
Childcare Associate
Vanderbilt Child Care
2018.05 - 2018.07
Cashier/Food Production Worker
Vanderbilt University
2011.03 - 2025.12
Cashier/Bagger
Krogers Company
2010.10 - 2011.03
Receptionist
Womens Health Center
2009.01 - 2010.01
Hospitality Associate
Baptist Hospital
2007.04 - 2009.05
Dietary Worker
Morning Side of Belmont
2004.04 - 2007.03
GED - undefined
Tennessee Technology Center
Retail Associate
Dillards