Latasha Childress
Chicago,IL
Summary
Dynamic professional with a proven track record at Cricket Wireless and Nordstrom, excelling in customer service and sales. Leveraged active listening and critical thinking to enhance customer satisfaction and loyalty. Skilled in data entry and problem-solving, consistently delivering positive outcomes and fostering strong client relationships. Demonstrated ability to thrive in high-pressure environments, achieving notable customer retention rates.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cricket Wireless
12.2019 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Specailist
Nordstrom
10.2015 - 11.2019
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Arts - General Studies
Malcolm X College
Chicago, IL05-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Sales
- Problem Solving
- Positive Mindset
- Zoom
Timeline
Customer Service Representative
Cricket Wireless
12.2019 - 09.2024
Sales Specailist
Nordstrom
10.2015 - 11.2019
Associate of Arts - General Studies
Malcolm X College
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