Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTasha Dorsey

Dallas

Summary

Dynamic professional with a proven track record at Biomat USA GRIFOLS, excelling in leadership and communication. Skilled in managing donor records and ensuring compliance, while fostering a positive environment. Adept at problem-solving and utilizing Microsoft Office to enhance operational efficiency, driving repeat donations through exceptional service.

Overview

8
8
years of professional experience

Work History

Donor Center Technician

Biomat USA GRIFOLS
06.2020 - 10.2024
  • Monitored donor vitals signs, including temperature, blood pressure, and pulse, to ensure eligibility for donation.
  • Communicated with donors regarding any disqualifying factors and encouraged return visits for future donations.
  • Managed donors records, ensuring accuracy and confidentially while preventing cross-donation.
  • Conducted thorough cleaning of processing stations and equipment at the end of each shift.
  • Restocked supplies and maintained inventory of medical materials necessary for donor processing.
  • Performed venipunctures and operated apheresis equipment to collect plasma while monitoring donor vitals
  • Ensured compliance with cGMPS

Assistant Manager

Family Dollar
04.2018 - 06.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Treatment Scheduler

Total Hearing Care
08.2016 - 04.2018
  • Make high volume of outbound calls to patients daily.
  • Track all phone calls and maintain accurate records.
  • Learn provided scripts and participate in daily role-play with team members.
  • Handle calls and inquiries in alignment with our mission.
  • Enforce office policies while delivering exceptional customer service .
  • Assist paitents as needed, providing answers and support.
  • Report daily phone results to leadership.
  • Connect with patients via phone, text, and email, ensuring clear and effective communication.

Education

High School Diploma -

Borger High School
Borger, TX
05.2000

Skills

  • Leadership
  • Time Management
  • Problem-Solving
  • Flexibility
  • Communication
  • Teamwork
  • Decision Making
  • Organization
  • Microsoft Office
  • Word
  • Excel
  • PowerPoint

Timeline

Donor Center Technician

Biomat USA GRIFOLS
06.2020 - 10.2024

Assistant Manager

Family Dollar
04.2018 - 06.2020

Treatment Scheduler

Total Hearing Care
08.2016 - 04.2018

High School Diploma -

Borger High School

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