LATASHA GLASCO
Customer Service Represenative
Opelika,AL
Summary
Dedicated Customer Service Specialist adept at prioritizing and multi-tasking in a fast-paced environment. Collaborative team player committed to achieving personal and business objectives. Expert in effectively resolving escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Afni Call Center
01.2020 - 09.2023
- Resolved customer questions with precision regarding products and services.
- Delivered exceptional service to address issues promptly
- Provided technical support for customer inquiries
Customer Service Representative
Alpine Access
10.2018 - 01.2020
- Utilized gathered data to enhance service quality
- Ensured comprehensive records of customer communications were maintained
- Maintained and updated databases effectively
Customer Service Representative
American Homeshield
08.2016 - 09.2018
- Facilitated customer interactions by handling incoming queries
- Responded to queries via calls, chats, and emails efficiently
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Guided clients through payment option setups
Education
Associate of Applied Science -
DeVry University
06-2023
Medical Billing and Coding
DevRy University
Skills
- Consultative Sales
- Account updating
- Scheduling
- Appointment Scheduling
- Data Collection
- Paperwork Processing
Certification
- Certification in Healthcare Services
Timeline
Customer Service Representative
Afni Call Center
01.2020 - 09.2023
Customer Service Representative
Alpine Access
10.2018 - 01.2020
Customer Service Representative
American Homeshield
08.2016 - 09.2018
- Certification in Healthcare Services
Associate of Applied Science -
DeVry University
Medical Billing and Coding
DevRy University
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