Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latasha Hawkins

Eight Mile,AL

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Hackbarth Delivery Service
Mobile, Alabama
01.2004 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Associate of Science - Nursing

University of Mobile
Mobile, AL
01-2012

Associate of Science - Nursing

Bishop State Community College
Mobile, AL
08-2010

Skills

  • Customer service
  • Problem resolution
  • Product knowledge
  • Service improvement
  • Communication skills
  • Conflict resolution

Timeline

Customer Service Representative

Hackbarth Delivery Service
01.2004 - Current

Associate of Science - Nursing

University of Mobile

Associate of Science - Nursing

Bishop State Community College
Latasha Hawkins