Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latasha Hill

Duluth,GA

Summary

Dedicated and customer-focused Customer Care Representative with call center experience providing exceptional service through phone, email, and chat support. Skilled at resolving customer concerns, handling high call volumes, maintaining accurate records, and delivering positive customer experiences. Strong communication, problem-solving, and multitasking abilities with a commitment to meeting performance goals and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Call Center Representative

Carter's
Braselton, Georgia
10.2018 - Current
  • Achieved first call resolution rate of 97% by effectively addressing customer issues on initial contact.
  • Delivered personalized customer assistance, contributing to a 98% positive feedback score
  • Resolved customer inquiries and concerns through telephone, email, and chat.
  • Addressed escalated complaints, resolving customer concerns with professionalism and empathy to restore satisfaction. with professionalism and empathy.
  • Handles between 70-100 interactions per day while maintaining high service quality standards
  • Documented customer interactions, recording details of inquiries, complaints, comments, and actions taken in contact center database to ensure accurate record-keeping.
  • Navigates efficiently through multiple computer systems and applications to provide prompt assistance to customers.
  • Utilized upselling and cross-selling techniques to promote additional products and services, enhancing customer experience while maintaining a typing speed of 40 words per minute.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.

File Clerk

Synovus Financial
Alpharetta, Georgia
08.2018 - 10.2018
  • Maintained comprehensive filing system, ensuring accurate organization of physical and electronic documents and preparing files for scanning to uphold data entry accuracy.
  • Organized and maintained confidential client files for efficient access and retrieval.
  • Processed incoming documents, ensuring proper categorization and filing standards.
  • Supported office operations by managing document tasks, including photocopying, faxing, printing, and distributing files to facilitate efficient workflow.
  • Assisted team members with file management, enhancing overall workflow efficiency.

Education

Bachelor Degree - Health Services Administration

Bryant & Stratton College
Milwaukee, Wisconsin
12-2012

Skills

  • Customer Service
  • Problem resolution
  • Call Management
  • Customer relationship management
  • Multi-system navigation
  • Data Entry
  • Database Management
  • Documentation Review
  • Documentation Skills
  • Email Communication
  • Excel
  • General Administrative Support
  • Time Management
  • Task Prioritization
  • Handling Queries
  • Confidentiality
  • Problem-solving skills
  • Active listening
  • Communication Skills
  • Multi-Line Telephone Exchange
  • Confidentiality

Timeline

Call Center Representative

Carter's
10.2018 - Current

File Clerk

Synovus Financial
08.2018 - 10.2018

Bachelor Degree - Health Services Administration

Bryant & Stratton College
Latasha Hill