Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
LATASHA JOHNSON

LATASHA JOHNSON

Houston,Texas

Summary

Licensed health insurance agent and IT specialist with 5+ years of experience driving client enrollment, resolving complex coverage issues, and delivering tailored healthcare solutions. Proven ability to manage high clients volumes, improve satisfaction, and support both technical and insurance related needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

Sutherland - Horizon Blue Cross Blue Shield
Remote
09.2021 - 04.2026
  • Consulted 50+ clients weekly to identify health care needs, increasing plan enrollments by 30%
  • Reduced clients healthcare cost by identifying and applying applicable subsidies (APTC/CSR), ensuring affordable coverage solutions.
  • Monitored and resolved application errors and rejections by submitting escalations tickets and verifying SEP requirements, reducing coverage delays.
  • Utilized Salesforce CRM, broker portals and excel to manage client accounts, track enrollment activity and monitor sales performance.

Licensed Health Insurance Agent

All Web Leads
Remote
05.2019 - 08.2021
  • Generated and converted high-volume inbound and outbound web leads into qualified health insurance enrollments by delivering tailored plan recommendation based on clients needs. eligibility and budget.
  • Partnered with top tier carriers including Cigna, Aetna, Mutual of Omaha and Manhattan life to deliver competitive coverage solutions across 30+ states.
  • Demonstrated continuous improvement by maintaining performance metrics while developing consultative sale skills.

Insurance and IT Specialist

Maximus
East Lansing, MI
03.2017 - 12.2019
  • Provided technical support and resolved Medicaid insurance-related queries for clients.
  • Assisted with troubleshooting and updating clients’ computers, phones, and tablets for website compatibility.
  • Addressed complex IT issues such as system crashes and network slowdowns. Collaborated with technical teams to escalate issues to appropriate support levels.
  • Managed approximately 30 incoming calls, emails per day from customers.

Education

Bachelor of Social Science - Human Development And Family Studies

Michigan State University
East Lansing, MI
05-2016

Skills

  • Salesforce CRM
  • Health Insurance Marketplace (APTC/CSR Determination)
  • Special enrollment period (SEP) processing
  • Microsoft Excel (Data tracking & Reporting)
  • Application Processing & Verification
  • Claims & Benefits Navigation
  • IT troubleshooting (Basic - Intermediate)
  • Documentation & Case Management
  • Objections Handling
  • Client Management
  • Ticketing Systems

Certification

  • Health and Life Insurance License - Since 2021 - Current

Timeline

Licensed Health Insurance Agent

Sutherland - Horizon Blue Cross Blue Shield
09.2021 - 04.2026

Licensed Health Insurance Agent

All Web Leads
05.2019 - 08.2021

Insurance and IT Specialist

Maximus
03.2017 - 12.2019

Bachelor of Social Science - Human Development And Family Studies

Michigan State University