Licensed health insurance agent and IT specialist with 5+ years of experience driving client enrollment, resolving complex coverage issues, and delivering tailored healthcare solutions. Proven ability to manage high clients volumes, improve satisfaction, and support both technical and insurance related needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Sutherland - Horizon Blue Cross Blue Shield
Remote
09.2021 - 04.2026
Consulted 50+ clients weekly to identify health care needs, increasing plan enrollments by 30%
Reduced clients healthcare cost by identifying and applying applicable subsidies (APTC/CSR), ensuring affordable coverage solutions.
Monitored and resolved application errors and rejections by submitting escalations tickets and verifying SEP requirements, reducing coverage delays.
Utilized Salesforce CRM, broker portals and excel to manage client accounts, track enrollment activity and monitor sales performance.
Licensed Health Insurance Agent
All Web Leads
Remote
05.2019 - 08.2021
Generated and converted high-volume inbound and outbound web leads into qualified health insurance enrollments by delivering tailored plan recommendation based on clients needs. eligibility and budget.
Partnered with top tier carriers including Cigna, Aetna, Mutual of Omaha and Manhattan life to deliver competitive coverage solutions across 30+ states.
Demonstrated continuous improvement by maintaining performance metrics while developing consultative sale skills.
Insurance and IT Specialist
Maximus
East Lansing, MI
03.2017 - 12.2019
Provided technical support and resolved Medicaid insurance-related queries for clients.
Assisted with troubleshooting and updating clients’ computers, phones, and tablets for website compatibility.
Addressed complex IT issues such as system crashes and network slowdowns. Collaborated with technical teams to escalate issues to appropriate support levels.
Managed approximately 30 incoming calls, emails per day from customers.
Education
Bachelor of Social Science - Human Development And Family Studies
Michigan State University
East Lansing, MI
05-2016
Skills
Salesforce CRM
Health Insurance Marketplace (APTC/CSR Determination)
Special enrollment period (SEP) processing
Microsoft Excel (Data tracking & Reporting)
Application Processing & Verification
Claims & Benefits Navigation
IT troubleshooting (Basic - Intermediate)
Documentation & Case Management
Objections Handling
Client Management
Ticketing Systems
Certification
Health and Life Insurance License - Since 2021 - Current
Timeline
Licensed Health Insurance Agent
Sutherland - Horizon Blue Cross Blue Shield
09.2021 - 04.2026
Licensed Health Insurance Agent
All Web Leads
05.2019 - 08.2021
Insurance and IT Specialist
Maximus
03.2017 - 12.2019
Bachelor of Social Science - Human Development And Family Studies