Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse

Latasha Jones

Summary

Remarkably skilled and trained Medical Assistant with a strong foundation in both medical and administrative tasks, supporting patients and healthcare staff under the supervision of physicians or nurses. My experience reflects a patient-centered approach, showcasing my ability to provide compassionate care while ensuring attentiveness to patient needs and safety. I take pride in balancing empathy and attention to detail, ensuring individuals receive the best support possible.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Agent

Aflac
07.2024 - Current
  • Educated clients on policy details, exclusions and potential gaps in coverage.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Explained different options to prospective clients and recommended suitable insurance policies
  • Set personal goals for monthly sales targets while consistently meeting or exceeding established quotas.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Walmart

Walmart
04.2018 - 05.2024
  • Facilitated over 50 safety observations as a Safety Team member.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed a new team of associates and trained veteran associates on new job skills.
  • Organized and detail-oriented with a strong work ethic.
  • Received accolades for inventory accuracy and team participation.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

Sortation Associate

Amazon
06.2017 - 04.2018
  • Demonstrated problem-solving skills in high-pressure sorting of thousands of packages to correct shoots, preventing equipment malfunctions.
  • Enhanced efficiency by sorting and organizing packages according to destination codes.
  • Contributed to customer satisfaction by ensuring timely processing of urgent shipments.
  • Increased productivity by working collaboratively with team members to meet deadlines.
  • Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.

Direct Support Professional/Life Skills Instructor

Quest Inc.
11.2014 - 03.2017
  • Maintained clean, safe, and well-organized client environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Executed excellent critical thinking skills, negating behavior crises by 98% in an intensive behavior program for three years.
  • Coordinated meal plans and assisted clients with eating tasks to support healthy nutrition.
  • Documented progress notes thoroughly to track clients achievements, concerns, or changes in behavior patterns.
  • Measured clients vital signs and documented important health information.
  • Enhanced quality of life by providing compassionate and empathetic care.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Verified and administered medication with zero errors.


ProgramSpecialist

Aspire Health Partners
01.2016 - 11.2016
  • Maintained a safe living environment for residents, conducting thorough room checks and enforcing house rules consistently.
  • Provided crisis intervention when necessary, deescalating situations effectively to maintain safety within the facility.
  • Developed strong relationships with residents, fostering trust and open communication to support their treatment goals.
  • Collected urine drug screens adhering to Chain of Custody standards.
  • Facilitated incoming Resident Orientation meetings and reported critical issues for assessment by treatment team.
  • Assisted with developing monthly activity plans.

Education

Certification - Clinical Medical Assistant

Valencia College
Orlando, FL
12-2024

Skills

  • HIPAA compliance
  • Customer service
  • Medical terminology knowledge
  • Vital signs measurement
  • Laboratory Equipment Knowledge
  • Microsoft Application
  • Technological Intelligence
  • Behavior Analyzing
  • Problem Solving
  • Attentive to Detail
  • Teamwork
  • Compassion
  • Empathy
  • Patience
  • Time management
  • Collaborative
  • Reliable
  • Interpersonal communication
  • Goal oriented

Certification

  • Licensed Insurance Agent/Broker - Florida Department of Insurance.
  • Certification- Clinical Medical Assistant NHA 2024, November.
  • EKG Technician (Expected Certification December 2024)

Timeline

Insurance Agent

Aflac
07.2024 - Current

Walmart

Walmart
04.2018 - 05.2024

Sortation Associate

Amazon
06.2017 - 04.2018

ProgramSpecialist

Aspire Health Partners
01.2016 - 11.2016

Direct Support Professional/Life Skills Instructor

Quest Inc.
11.2014 - 03.2017

Certification - Clinical Medical Assistant

Valencia College

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Latasha Jones