Latasha Oates
MILWAUKEE
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Allied Universal Security Services. Skilled in staff management and problem-solving, adept at training and mentoring teams to exceed organizational goals. Achieved significant improvements in workflow efficiency and customer service, demonstrating strong multitasking and time management abilities.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Allied Universal Security Services
03.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Driver
Hertz Car Rental
05.2019 - 08.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Reduced delivery times with careful planning and route optimization.
Security Officer
Securitas Security Services USA
12.2022 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
PSE Clerk
USPS
08.2021 - 08.2022
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
Food Service Worker
Milwaukee Public Schools, MPS
01.2015 - 05.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
Willam Rainey Harper High School
Chicago, IL06-2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Team building
- Policy enforcement
- Verbal and written communication
- Multitasking
- Quantitative skills
- Time management abilities
Certification
- CPR/AED Certification
- Private Security License
Timeline
Supervisor
Allied Universal Security Services
03.2023 - Current
Security Officer
Securitas Security Services USA
12.2022 - 03.2023
PSE Clerk
USPS
08.2021 - 08.2022
Driver
Hertz Car Rental
05.2019 - 08.2023
Food Service Worker
Milwaukee Public Schools, MPS
01.2015 - 05.2019
High School Diploma -
Willam Rainey Harper High School
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