Summary
Overview
Work History
Education
Skills
Phone - Number
Timeline
Generic

Latasha Poole

Decatur,GA

Summary

Currently looking for a career that will challenge me and allow me to use my education, knowledge and prior work experience in such a way that is mutually beneficial to both myself and my employer.

Overview

8
8
years of professional experience

Work History

Dispatcher

Cooper Global Luxury Limousines
Hapeville, GA
05.2025 - 01.2026
  • Dispatched drivers through destination arrival and departure times to ensure on time service.
  • Communicate with customer to ensure correct scheduling and any special request.
  • Schedule weekly routes for drivers.
  • Document all calls, requests, complaints and incidents.
  • Collect payment via credit card or debit card accounts.
  • Multitasking in a fast paced work environment.

Collections Agent

Vital Solutions Inc
Norcross, GA
03.2024 - 05.2025
  • Managed customer accounts and maintained accurate payment records.
  • Communicated with clients to resolve outstanding debts and disputes.
  • Utilized collection software to track payments and account status.
  • Successfully resolved over 50% of assigned clients deficiency collections.

Healthcare Representative

Maxim Healthcare Group
Atlanta, USA
11.2021 - 02.2024
  • Microsoft Office proficiency; self-directed.
  • Provided accurate and appropriate information response for customer service, via Medicaid and renewals and update information regarding customers account and eligibility for Maximus.

Technical Support Representative

Computer Generated Solutions, Inc.
Dunwoody, USA
06.2018 - 08.2021
  • Displayed Courtesy and strong interpersonal skills with all customer interactions.
  • Processed inbound and outbound Technical Support calls at a 20% faster rate than team average.
  • Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.
  • Informed customers having data connectivity issues.
  • Referred difficult issues to upper management while maintaining positive rapport with customers.

Education

Diploma -

Banneker High School

Skills

  • Customer Service
  • Data Entry
  • Typing Speed
  • Microsoft Office
  • Adobe Illustrator
  • SAP System
  • Communication
  • Persuasion
  • Customer Concern Handling
  • Detail Oriented
  • Analytical Skills

Phone - Number

404-208-1038

Timeline

Dispatcher

Cooper Global Luxury Limousines
05.2025 - 01.2026

Collections Agent

Vital Solutions Inc
03.2024 - 05.2025

Healthcare Representative

Maxim Healthcare Group
11.2021 - 02.2024

Technical Support Representative

Computer Generated Solutions, Inc.
06.2018 - 08.2021

Diploma -

Banneker High School
Latasha Poole