Open To Work
Latasha Tyson
Healthcare Customer Service
New Port Richey,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Instacart Shopper
Instacart
New Port Richey, FL
06.2020 - Current
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within local area.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Customer Service Representative
Kenific Group
Tampa, FL
10.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding open enrollment through the Marketplace
- Assist consumers with understanding of how each healthcare plan pays and how benefits work
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified potential opportunities for upselling products or services to customers.
Commercial Truck Driver
Hot Girl Logistics
Locust Grove, GA
10.2022 - 02.2023
- Followed safety regulations and traffic laws while driving the truck.
- Performed pre-trip inspections of tractor and trailer before each trip.
- Recorded all deliveries accurately on paperwork provided by customer.
- Reported any problems or delays encountered during trips promptly to supervisor.
- Communicated with dispatchers regarding route changes due to traffic or weather conditions.
Sales Relation Specialist
Totalmed Staffing
Tampa, FL
09.2022 - 01.2023
- Navigated through multiple online systems to obtain documentation.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Truck Driver
May Trucking Company Brooks Terminal
Pensacola, FL
04.2022 - 01.2023
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
- Provided guidance to new drivers regarding safe driving techniques, vehicle operation, and emergency procedures.
- Assessed students' knowledge through written tests and road evaluations.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
Clearwater, FL03.2019
Skills
- Medical Billing Software
- Claims process
- Payment Posting
- Medical Insurance / Medical Terminology
- Proficient use of Microsoft Office Suite Program (Word, Outlook, Excel)
- Data Entry / 10-Key touch
- Strong attention to detail
- Active Listening
- Decision-making
- Empathy
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$35000/yr - $200000/yrTimeline
Customer Service Representative
Kenific Group
10.2023 - 12.2023
Commercial Truck Driver
Hot Girl Logistics
10.2022 - 02.2023
Sales Relation Specialist
Totalmed Staffing
09.2022 - 01.2023
Truck Driver
May Trucking Company Brooks Terminal
04.2022 - 01.2023
Instacart Shopper
Instacart
06.2020 - Current
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater