Latasha Wilkins
Chicago,IL
Summary
I am a seasoned manager with 10+ years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support. I am an dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. My goal is to have a career with a company I can grow with, I am a determined individual with the drive to succeed. I know I will a great asset to this company and will show the company I’m the perfect fit.
Overview
16
16
years of professional experience
Work History
General Store Manger
Dollar Tree
08.2021 - Current
- Responsibilities at this company were to ensure all employees was trained on company policies and procedures
- Conducted interviews and hired and trained all 10+ employees per location
- Managed over ten employees
- Maintained clean and safe workplace environment for employee and customers safety
- Organizing employee schedules, communicate with sales representatives of third party, maintain inventory percentages and shrink
- Organize freight and overall sales floor integrity.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
General Store Manager
Speedway
05.2019 - 10.2020
- Train and hire new employees, and oversee day-to-day operations
- Create and Organize schedules
- Balanced stores' financial books
- Prepare store for inventories every year
- Supervised and effectively trained multiple employees to decrease process lags and boost productivity.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
General Store Manager
Family Dollar
11.2011 - 08.2018
- Boost sale and company morale
- Supervised and effectively trained 10+ employees to decrease process lags and boost productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
Walmart
03.2008 - 07.2010
- Cash handling
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with General Manager in different operational issues and promotional activities.
Education
Graduated -
John Amico School of Hair Design
Oak Forest, IL05.2021
High School Diploma -
Thornton High School
Harvey, IL06.2007
Skills
- Team Leadership
- Store operations
- Customer Relations
- Training and mentoring
- POS systems operations
- Employee Supervision
- Leadership Development
- Staff Management
- Inventory Control
- Operations Management
Timeline
General Store Manger
Dollar Tree
08.2021 - Current
General Store Manager
Speedway
05.2019 - 10.2020
General Store Manager
Family Dollar
11.2011 - 08.2018
Assistant Manager
Walmart
03.2008 - 07.2010
Graduated -
John Amico School of Hair Design
High School Diploma -
Thornton High School