LATASHIA JACKSON
Stafford,VA
Summary
Dedicated customer service technician with a focus on building strong relationships and enhancing service quality. Experienced in troubleshooting and resolving complex customer inquiries while maintaining compliance with industry standards. Aiming to apply leadership skills to contribute meaningfully to team success.
Overview
9
9
years of professional experience
Work History
Customer Service Technician
Virginia Department Of Motor Vehicles
Stafford, Virginia
06.2026 - Current
- Supported vehicle registration and title transfer processing for customers.
- Addressed customer questions and complaints promptly, enhancing customer satisfaction.
- Guided clients on DMV policies and procedures, ensuring compliance and clarity.
- Organized and maintained records of customer interactions and transactions for efficient access.
Associate Expert
T-Mobile
Richmond, VA
06.2021 - 10.2025
- Identified service enhancements and educated customers on benefits of upgrades, which improved customer satisfaction and retention.
- Resolved customer issues by actively listening to concerns, asking targeted questions to troubleshoot, and identifying root causes.
- Utilized multiple computer systems to manage customer account information, facilitate service upgrades, and process adjustments and credits.
Licensed Insurance Agent
Elephant Insurance Inc.
Richmond, VA
09.2019 - 06.2020
- Identified customers' needs, verified information, researched policies, provided suitable options and enrolled customers into new policies
- Assisted callers in upgrading and modifying policies to meet individual needs, ensuring optimal coverage
- Managed and resolved 50-60 daily inbound and outbound calls, enhancing customer satisfaction through timely support
- Ensured compliance with DMV regulations by accurately filing SR-22 policies, reducing potential legal issues for clients
Transportation Specialist
Virginia Premier
Richmond, VA
07.2018 - 12.2018
- Resolved transportation issues and concerns for customers and providers, ensuring effective communication and support
- Assisted 50-60 customers daily with scheduling transportation for medical appointments, addressing reimbursements, and answering billing questions
- Maintained documentation and ensured compliance with company policies, supporting operational integrity
Customer Care Agent - Repair
Comcast Cable Communications Inc.
Voorhees, NJ
10.2017 - 07.2018
- Assisted callers in troubleshooting issues by actively listening, asking targeted questions, and providing clear instructions, enhancing customer satisfaction
- Resolved discrepancies on customer accounts and investigated service disruptions to ensure accurate billing and service continuity
- Directed customer inquiries to appropriate personnel, facilitating swift resolutions and improving overall response times
- Assisted 60-70 customers per day via inbound and outbound calls
Education
Associate of Science - Psychology
University of Phoenix
Richmond, VA01-2016
Skills
- Customer Service Experience
- Customer Relationship Management
- Customer Retention
- Report Generation & Analysis
- Office Suite Expertise
- Leadership & Supervision Experience
- Effective Communication Skills
- Conflict resolution
Timeline
Customer Service Technician
Virginia Department Of Motor Vehicles
06.2026 - Current
Associate Expert
T-Mobile
06.2021 - 10.2025
Licensed Insurance Agent
Elephant Insurance Inc.
09.2019 - 06.2020
Transportation Specialist
Virginia Premier
07.2018 - 12.2018
Customer Care Agent - Repair
Comcast Cable Communications Inc.
10.2017 - 07.2018
Associate of Science - Psychology
University of Phoenix