Latasia Martin
Baltimore,MD
Summary
Processing Technician at CSL Plasma with expertise in accuracy and compliance in plasma handling. Strong customer service and communication skills contribute to enhanced patient care. Proficient in Microsoft Word and documentation review, consistently achieving operational excellence and maintaining high quality and safety standards.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Party City
Towson, MD
01.2023 - 03.2025
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted regular performance reviews for employees to identify areas of improvement.
Processing Technician
CSL Plasma
Baltimore, MD
03.2024 - 11.2024
- Ensures accuracy of unit labeling
- Ensures plasma units are properly stored
- Utilizes sterile technique to draw samples
- Ensures samples and units are packed and shipped.
Customer Service Representative
Walmart
Towson, MD
06.2020 - 12.2022
- Answered inbound calls to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Oversaw warranty counseling process to manage expense controls.
- Provided accurate information about products and services to customers.
Education
Health Science -
Coppin State University
Baltimore, MD05.2026
Associate of Arts - General Studies
Baltimore City Community College
Baltimore, MD12.2023
High School -
Baltimore City College High School
Baltimore, MD06.2020
Skills
- Customer service
- Computer literacy
- Time management
- Communication skills
- Documentation review
- Microsoft Word
- Guest services
- Patient care
- Medical terminology
Timeline
Processing Technician
CSL Plasma
03.2024 - 11.2024
Assistant Manager
Party City
01.2023 - 03.2025
Customer Service Representative
Walmart
06.2020 - 12.2022
Health Science -
Coppin State University
Associate of Arts - General Studies
Baltimore City Community College
High School -
Baltimore City College High School
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