Latauris Channell
St Louis,MO
Summary
Dependable and courteous Front desk clerk with over 10 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
Redroof Inn
St Louis, MO
12.2012 - Current
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Secured guest valuables in main safe or individual boxes.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Set guest and group reservations and processed check-ins and check-outs.
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Scheduled meetings for internal personnel, partners and clients using [Software].
- Input customer data using [Type] software and made immediate updates to reflect room changes.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Monitored reservations to track incoming parties and special events.
- Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
Guest Service Representative
Medical West Respiratory
St Louis, MO
10.2018 - 04.2019
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Home Health Aide
Karen Robinson
St Louis, MO
01.2010 - 03.2011
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Monitored client's well-being, safety and comfort under direction of physician.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Administered necessary medications as directed by care plan.
Patient Care Technician
Barnes Jewish hospital
St Louis, MO
07.2003 - 02.2010
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Assisted with patient admission, discharge and transfer to maximize facility efficiency.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Secured qualified assistance for patient emergencies to optimize outcomes.
- Monitored and charted fluid intake and output to stay current on patient conditions.
- Kept unit well-stocked and efficient with necessary medical supplies.
- Administered personal nursing assistance in pre- and post-operative situations.
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
- Kept instruments and equipment clean and effectively sanitized.
- Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Improved patient care, safety and compliance by partnering with nurses.
- Responded promptly to patient call lights to provide physical and emotional support.
- Collected lab specimens in adherence with safety protocols for patient tests.
Education
GED -
Highland Park Adult Education
Highland Park, MI09.1994
Skills
- Meeting arrangements
- Customer assistance and interaction
- Correspondence typing
- Office supplies ordering
- Listening skills
- Effective planning
- Team collaboration
- Recordkeeping
- Issue handling
- Administrative skills
- Package and mail receipt
- Cash transactions
- Call routing
- Front office management
- Oral and writing communication
Timeline
Guest Service Representative
Medical West Respiratory
10.2018 - 04.2019
Front Desk Receptionist
Redroof Inn
12.2012 - Current
Home Health Aide
Karen Robinson
01.2010 - 03.2011
Patient Care Technician
Barnes Jewish hospital
07.2003 - 02.2010
GED -
Highland Park Adult Education