Latavia Bush
Lauderhill,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Department of Children and Family Services
12.2022 - 05.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Customer Service Representative
Focus Care Solutions
11.2022 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Health IQ
01.2018 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Convey Health
05.2016 - 12.2018
- Documented and detailed calls and complaints using call center's CRM database.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06-2013
Skills
- Customer Service
- Problem Resolution
- Customer Relations
- Data Entry
- Call Center Experience
- Computer Proficiency
- Payment Processing
- Microsoft Excel
- Complaint Resolution
- Follow-Up Skills
- Call Management
- Order Processing
- Call Center Operations
- Team Development
Timeline
Customer Service Representative
Department of Children and Family Services
12.2022 - 05.2025
Customer Service Representative
Focus Care Solutions
11.2022 - 09.2023
Customer Service Representative
Health IQ
01.2018 - 08.2022
Customer Service Representative
Convey Health
05.2016 - 12.2018
High School Diploma -
Coconut Creek High School
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