Latosha Kelly
Shreveport,LA
Summary
Dynamic customer service professional with a proven track record at the Department of Children and Family Services. Skilled in complaint resolution and account management, I excel in enhancing client satisfaction and driving performance improvements. My expertise in Microsoft Office and active listening has consistently led to successful outcomes and strong client relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Department of Children and Family Services
06.2024 - 02.2025
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Financial Services Representative
Accenture State of Massachusetts
01.2022 - 05.2024
- Met with members to understand goals and recommend solutions to fit specific needs.
- Discussed financial options with clients and provided informed suggestions.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
Certificate of Technical Studies - Medical Office Specialist Medical Unit Coordinator
Bossier Parish Community College
Bossier City, LA11-2024
High School Diploma -
Christian Correspondence School
George Town GA01-2009
Skills
- Complaint resolution
- Scheduling
- Account updating
- Researching
- Microsoft office expertise
- Microsoft PowerPoint
- Typing 30 wpm
- Active listening
- Problem resolution
- Customer consulting
- Account management
Certification
Retail Sales 05/01/99, 05/01/01
BLS Certification, 02/01/23, 04/01/25
Timeline
Customer Service Representative
Department of Children and Family Services
06.2024 - 02.2025
Customer Financial Services Representative
Accenture State of Massachusetts
01.2022 - 05.2024
Certificate of Technical Studies - Medical Office Specialist Medical Unit Coordinator
Bossier Parish Community College
High School Diploma -
Christian Correspondence School