Latavia Fuller
Milwaukee,US
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Loan Care
08.2023 - 01.2024
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Representative
Pearl Interactive Network
09.2021 - 02.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education Customer Representative
Omni Family Medical Clinic
01.2021 - 06.2022
- Listened to the questions and concerns of customers in order to provide answers or responses
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Kept accurate and current customer account data with manual form processing and digital information updates
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Use standard office equipment and computer programs
- Was in charge of keeping financial accounts in order by processing customer adjustments
- Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- I'm answering customer and vendor questions
- Advertising and marketing
- First Aid/CPR Certified
- Work
Education
communication
Transition School
Milwaukee, WI01.2016
Skills
- Sales Support
- Account Development
- Needs Analysis
- Contract Negotiation Expertise
- Program Evaluation
- Experience in Leadership
- Quantitative Skills
- Improvement Plan Knowledge
- Critical Thinking
- Content Management Expertise
- Planning & Organizing
- Training & Development
- Maintenance & Repair
- Relationship Building
- Friendly, Positive Attitude
- Flexible Schedule
- Microsoft Office
- Active Listening
- Organizational Skills
- Customer Service
- Team Management
- Scheduling
- Microsoft Outlook
- Inbound Call Management
- Document Control
- Project management abilities
- Proofreading
Timeline
Customer Service Representative
Loan Care
08.2023 - 01.2024
Customer Representative
Pearl Interactive Network
09.2021 - 02.2023
Education Customer Representative
Omni Family Medical Clinic
01.2021 - 06.2022
communication
Transition School