LATAWNYA COLE
Washington,DC
Summary
Friendly and compassionate, with dedication to providing exceptional patient care. Knowledgeable in basic patient care procedures and medical terminology, with skills in phlebotomy and vital signs monitoring. Focused on improving patient outcomes through attentive and personalized care.
Overview
4
4
years of professional experience
Work History
Case Manager
Reynolds & Associates
Washington, DC
12.2024 - Current
- Developed comprehensive case plans to address client needs and enhance service delivery.
- Conducted regular assessments to monitor client progress and adjust interventions as necessary.
- Coordinated with multidisciplinary teams to ensure holistic support for clients' welfare.
- Implemented effective communication strategies to foster relationships with clients and stakeholders.
- Advocated for clients' access to resources, services, and community support networks.
- Trained new staff on case management protocols and best practices for client engagement.
Phlebotomy Intern
Dynamic Phlebotomy
Temple Hills, MD
03.2025 - 03.2026
- Accurately performed venipuncture and capillary draws, ensuring patient comfort and safety.
- Assisted in collecting and labeling blood samples for diagnostic testing.
- Maintained cleanliness and organization of phlebotomy station and equipment.
- Followed established protocols for infection control and specimen handling.
Shift Supervisor
Catholic Charities
Washington, DC
01.2022 - 01.2024
- Supervised daily operations to ensure efficient service delivery and client satisfaction.
- Trained and mentored team members to enhance performance and operational knowledge.
- Implemented process improvements that streamlined workflow and increased team productivity.
- Coordinated staff scheduling to optimize coverage and meet organizational demands.
- Resolved client issues promptly, fostering positive relationships and community trust.
- Enforced company policies and regulations with employees.
- Completion and submission of employee payroll.
- Responsible for submitting requests to hire, terminate, and or promote in house for opening facility positions.
- Responsible for onboarding new employees.
Education
Certified - Phlebotomy Technician
Dynamic Phlebotmy
Washington DC 03-2026
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Patient Education & Support
- Capillary and Venipuncture
- Specimen Labeling & Processing
- Patient Identification Verification
- Customer Service
- Self Starter
- Independent & Team employee
- Medical Terminology
Timeline
Phlebotomy Intern
Dynamic Phlebotomy
03.2025 - 03.2026
Case Manager
Reynolds & Associates
12.2024 - Current
Shift Supervisor
Catholic Charities
01.2022 - 01.2024
Certified - Phlebotomy Technician
Dynamic Phlebotmy