Latedia Edwards

Dedicated and customer-focused professional with experience in resolving inquiries and providing exceptional service in fast-paced environments. Skilled in effective communication, problem-solving, and maintaining a positive customer experience.

Engaged** with customers through various channels (phone, email, chat) to address inquiries and resolve issues promptly.

Demonstrated** strong product knowledge to offer accurate information and tailored recommendations.

Documented** customer interactions and feedback to support continuous improvement and enhance service delivery.

Utilized** active listening and interpersonal skills to build rapport and ensure customer satisfaction.

Managed** multiple tasks simultaneously while maintaining attention to detail and meeting deadlines.

Resolved** conflicts effectively, turning challenging situations into positive experiences for customers.

• Supervising and Coaching: Leading, mentoring, and developing customer service representatives.
• Training: Identifying training needs and delivering or coordinating training programs for team members.
• Handling Customer Issues: Addressing customer inquiries, complaints, and concerns, and finding effective solutions.

• Warmly greeted incoming guests, issuing room keys, and providing information regarding policies and amenities
• Answered phones, responded to customer inquiries, and transferred calls to appropriate staff members
• Handled payment processing duties and provided customers with receipts and proper bills and change

• Gathered information about offenders' backgrounds by talking to offenders, families, friends, and other relevant individuals
• Checked residential probationers for adherence to curfew and compliance with rules
• Assisted probationers with resolving housing, employment, and social services problems
• Monitored case progress and made notations in case files