Latedra Campbell
Wichita Falls
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Claims Representative
Sagility Healthcare
10.2022 - 08.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Billing Specialist
Alorica
12.2019 - 10.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Customer Service Representative
VXI Global
06.2016 - 11.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
South Broward High School
Hollywood, FL06-2004
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Customer service
- Active listening
- Critical thinking
- Attention to detail
- Claims processing
Timeline
Claims Representative
Sagility Healthcare
10.2022 - 08.2024
Billing Specialist
Alorica
12.2019 - 10.2022
Customer Service Representative
VXI Global
06.2016 - 11.2019
High School Diploma -
South Broward High School
Similar Profiles
Niranjan sNiranjan s
AR Caller, Biller, Appeal Specialist at Sagility HealthcareAR Caller, Biller, Appeal Specialist at Sagility Healthcare
CEDRIC L. STEVENS JR.CEDRIC L. STEVENS JR.
Patient Care Advocate/ Subject Matter Expert at Sagility HealthcarePatient Care Advocate/ Subject Matter Expert at Sagility Healthcare
Tashica PettigrewTashica Pettigrew
CLAIMS BENEFITS SPECIALIST at SAGILITY HEALTHCARECLAIMS BENEFITS SPECIALIST at SAGILITY HEALTHCARE