La'Tedra Packer
Gulfport,MS
Summary
Goal-oriented customer representative with proven success in enhancing customer satisfaction and resolving inquiries efficiently. Strong analytical thinking and effective communication skills drive performance and service improvements.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Representative
Concentrix
03.2024 - 11.2024
- Assisted customers with inquiries, providing timely and accurate information.
- Handled customer complaints, ensuring swift resolution and satisfaction.
- Documented interactions using CRM software to enhance service efficiency.
- Collaborated with team members to improve workflow processes and service delivery.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Customer Representative
Everise
05.2023 - 12.2023
- Provided exceptional customer support through various communication channels, enhancing overall customer satisfaction.
- Resolved customer inquiries efficiently, ensuring accurate and timely responses to issues.
- Documented customer interactions in CRM system, maintaining clear records for reference and follow-up.
- Collaborated with team members to streamline processes, improving response times and service delivery.
- Assisted in training new representatives on company policies and customer service best practices.
- Analyzed customer feedback to identify trends, contributing to continuous improvement initiatives.
- Managed escalated issues professionally, ensuring swift resolution while maintaining client relationships.
Call Center Representative
SaviLinx
02.2022 - 05.2022
- Managed high volume inbound and outbound calls to ensure customer satisfaction.
- Resolved customer inquiries efficiently using CRM software and knowledge base tools.
- Documented interactions in real-time, maintaining accurate records for follow-up actions.
- Collaborated with team members to improve response times and service quality.
- Assisted in onboarding new representatives, sharing best practices for effective communication.
- Maintained professionalism and empathy during challenging customer interactions to foster trust.
Education
Certified Clinical Medical Assistant - Medical Laboratory Science
Blue Cliff College
Gulfport11.2022
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Relationship building
- Problem-solving
- Data collection
- Territory growth
- Analytical thinking
Accomplishments
- Supervised team of 3 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved medical systems crash in 2022 which led to effective ways to track medical information in emergencies.
- Medical biller and coder
- Lead Organizer
Certification
- First Aid/CPR Certified
- Phlebotomist
Languages
English
Full Professional
Timeline
Representative
Concentrix
03.2024 - 11.2024
Customer Representative
Everise
05.2023 - 12.2023
Call Center Representative
SaviLinx
02.2022 - 05.2022
Certified Clinical Medical Assistant - Medical Laboratory Science
Blue Cliff College