Latee Fuchs
Bridgeport
Summary
Results-driven professional with a strong background in customer service and team leadership. Known for motivating others and problem-solving to enhance customer engagement and sales performance.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Starbucks
Stratford, CT
03.2024 - Current
- Assisted in training new baristas on customer service standards and beverage preparation techniques.
- Executed daily inventory management to ensure product availability and minimize waste.
- Implemented promotional strategies to boost sales during peak hours, enhancing customer engagement.
- Collaborated with team members to maintain cleanliness and organization of the store environment.
Shift Supervisor
Starbucks
Stratford, CT
07.2018 - 03.2024
- Promotes an inclusive, positive and professional environment while providing support so all partners understand the value they contribute to the team
- Trained and mentored team members on operational procedures and customer service standards.
- Uses the daily plan and store communication to provide clear direction to deploy baristas, ensuring routines are being followed and tasks completed to meet customer needs
- Challenges self and team to deliver store goals and expected results tied to partner, customer and business
- Ensures all partners are following Starbucks policies and procedures to ensure a welcoming and safe environment
Barista
Starbucks
Westport, CT
09.2017 - 07.2018
- Prepared and served high-quality beverages to enhance customer satisfaction.
- Trained new baristas on beverage preparation and customer service techniques.
- Managed inventory levels and restocked supplies to optimize operational efficiency.
- Creates a warm, welcoming and uplifting environment, greeting, connecting with and thanking customers.
- Uses operational tools and training to be knowledgeable and remain current on products, promotions and offers.
- Completes assigned responsibilities, following food safety requirements to keep equipment and the coffeehouse environment clean and safe.
- Accurately rings and follows proper cash handling procedures.
Cashier
Cumberland Farms
Fairfield, CT
01.2011 - 09.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management and restocking of merchandise.
- Ensured compliance with company policies and cash handling procedures.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
Education
High School Diploma -
Sound Aquatic High School
New Haven, CT06-2000
Skills
- Customer service
- Drive for Results
- Leadership skills
- Decision-making
- Problem Solving
- Motivating Others
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Starbucks
03.2024 - Current
Shift Supervisor
Starbucks
07.2018 - 03.2024
Barista
Starbucks
09.2017 - 07.2018
Cashier
Cumberland Farms
01.2011 - 09.2017
High School Diploma -
Sound Aquatic High School