Latersha Hayes
Heathcare
Des Moines,IA
Summary
Enthusiastic Nursing Student with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service, administrative support, patient services and conflict management skills.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Adminstrative Assistant
Community Foundation
Des Moines, IA
11.2021 - Current
- Meeting Coordination: Scheduling of meetings, registrations, material preparation, etc.
- Grantmaking-Coordinates overall due diligence, grant processing/filing, assistance in monitoring performance
- Special Projects- Manage employment page, maintains resources library, additional community leadership projects as assigned
- Write processing guides
Patient Advocate
UCS Healthcare
West Des Moines, IA
09.2021 - Current
- Worked effectively with staff from all departments to coordinate resolutions.
- Greeted and assisted patients with check-in procedures.
- Collected and reviewed patient information to assess eligibility for special programs
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Sales Associate
Von Maur
West Des Moines, IA
10.2017 - 09.2020
- Educated customers about promotions to increase sales
- Worked diligently to meet or exceed special goals, such as credit card applications, special donations, and specific product promotions, on regular basis
- Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online
- Met and exceeded upsell goals by highlighting target merchandise .
Office Manager
Iowa Chiropractic Clinic
Ankeny, IA
06.2014 - 07.2020
- Communicated with patients and answered their questions, requests for appointments, and billing concerns
- Hired, managed, developed, and trained staff, established and monitored goals, conducting performance reviews, and administered salaries for staff
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Certified Nursing Assistant
Multiple Employers
Des Moines, IA
05.2000 - 01.2012
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Bachelor of Arts - Biology
05.2001 -
Associate of Science - Nursing
08.2022 - 05.2024
Clinicals: 5N Orthopedic Unit (45 hours) MercyOne Des Moines Medical Center
Des Moines, IA
10-2022 - 1-2023
Clinicals: Medical/Surgical Unit 5S (45 hours) MercyOne Des Moines Medical Center
Des Moines, IA
2-2023 - 4-2023
- Provided direct care to patients on the Orthopedic, and Medical/Surgical units at MercyOne Des Moines Medical Center.
- Skills Performed: ADL'S, Vital signs, Wound care, Ostomy care, Head to Toe assessments, Tracheostomy care, Foley Catheterization, IV insertion, and Medication Pass.
- Utilized examination, observation and interviewing skills to assess patient well-being.
Skills
Medical billing Data collectionMultitasking and prioritizationEMR SystemsInsurance VerificationHIPAA
Meeting minutes
Process optimization
Documentation and control
Policy and procedure modification
Administrative support
Staff education and training
Appointment Scheduling
Payment collection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mercy College of Health Sciences - Associate of Science, Nursing
08.2022 - 05.2024
Adminstrative Assistant - Community Foundation
11.2021 - Current
Patient Advocate - UCS Healthcare
09.2021 - Current
Sales Associate - Von Maur
10.2017 - 09.2020
Office Manager - Iowa Chiropractic Clinic
06.2014 - 07.2020
Grand View University - Bachelor of Arts, Biology
05.2001 -
Certified Nursing Assistant - Multiple Employers
05.2000 - 01.2012