Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyra James

Seffner,FL

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

5
5
years of professional experience

Work History

Shift Lead

Dunkin' Donuts
01.2022 - 02.2023
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained safe working environment by observing safety procedures, policies and regulations.

Work From Home Customer Service Agent

TranzAct
10.2021 - 12.2021
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Assisted clients with product questions to facilitate online ordering process.

Crew Shift Lead

Dairy Queen Grill & Chill
07.2018 - 06.2020
  • Distributed necessary tasks and duties during each shift.
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Set performance goals for individual team members and created reward systems and contests.

Education

High School Diploma -

Thomas Jefferson High School
Tampa, FL
05.2019

Skills

  • Shift Work
  • Safe Work Practices
  • Operation Monitoring
  • Job Assignments
  • Data Accuracy
  • Food Safety and Sanitation
  • Customer Service and Assistance
  • Correcting Discrepancies
  • Inbound and Outbound Calling
  • Experience with Microsoft Office, Word, and Excel
  • Exceptional Communicator

Timeline

Shift Lead

Dunkin' Donuts
01.2022 - 02.2023

Work From Home Customer Service Agent

TranzAct
10.2021 - 12.2021

Crew Shift Lead

Dairy Queen Grill & Chill
07.2018 - 06.2020

High School Diploma -

Thomas Jefferson High School
Kyra James