Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latess Atkinson

Charlotte,NC

Summary

5 year experienced dynamic Patient Services Representative with a proven track record at Cencora, INC, excelling in insurance verification and patient registration. Adept at enhancing patient experiences through effective communication and collaboration with healthcare teams.


Committed to maintaining patient confidentiality while ensuring timely and accurate assistance, fostering trust and satisfaction.


Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs.


Skilled in communication and problem-solving, valued for reliability and flexibility.

Overview

8
8
years of professional experience

Work History

Patient Services Representative

Cencora,INC
09.2020 - Current
  • Assisted patients with scheduling shipments and coordinating care services.
  • Assisted patients in filling out enrollment form for possible financial assistance with medication.
  • Managed patient inquiries through phone, email, and in-person communication.
  • Maintained accurate patient records using electronic health record systems.
  • Collaborated with healthcare teams to ensure seamless patient experiences.

Delivery Associate

Faslane Delivery
10.2017 - 09.2020
  • Ensured timely and accurate delivery of packages to assigned routes.
  • Operated handheld GPS devices to optimize delivery paths and reduce transit times.
  • Maintained vehicle cleanliness and compliance with safety regulations.
  • Coordinated with team members to streamline loading and unloading processes.
  • Trained new associates on best practices for efficiency and safety protocols.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Education

GED -

Central Piedmont Community College
Charlotte, NC
08-2025

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Data entry
  • 50 WPM typing speed
  • Cross-cultural sensitivity

Timeline

Patient Services Representative

Cencora,INC
09.2020 - Current

Delivery Associate

Faslane Delivery
10.2017 - 09.2020

GED -

Central Piedmont Community College