Summary
Overview
Work History
Education
Certification
Timeline
Generic

LATHA MIRYALA

San Francisco Bay Area,CA

Summary

4X CERTIFIED SENIOR SALESFORCE ADMINISTRATOR With over 8+ years of experience in software development and a deep understanding of the Salesforce Life Cycle, including Sales, Service, Community Cloud, I also possess a strong expertise in Force.com. My primary focus is on optimizing code and creating innovative designs within the Salesforce environment. I excel at guiding and ensuring the successful implementation of AppExchange Products and staying current with Salesforce releases, configurations, and development. I approach my work with creativity and a strong performance-oriented mindset. Additionally, I am a self-motivated professional who thrives on collaboration with Business Analysts, Technical Leads, and team members. Strong experience in Salesforce Configuration and Lightning Flows, Apex and Salesforce integrations. Committed to delivering efficient and scalable solutions that meet business requirements. Seeking a challenging role to utilize my skills and contribute to the success of an organization. Extensive knowledge in Deployment tools like COPADO, JENKINS VSCode, GitHub BitBucket.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr Salesforce Administrator

SIGNET JEWELERS
10.2020 - Current
  • Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, custom fields, Record types, page layouts, custom Tabs while also structuring user roles, security proles and workow rules as per user requirements
  • Created, developed, maintained, and improved the custom Email Templates, Email Alerts, Custom Settings, Custom Metadata Types, Permission Sets and Sharing Rules for functional needs in the application compatible with lightning
  • Developed and implemented customized Salesforce solutions, incorporating workflows, triggers, and custom objects, enhancing organizational efficiency and productivity
  • Provided comprehensive training and support to end-users, empowering them to effectively utilize Salesforce functionalities and drive widespread user adoption across the organization
  • Utilized the standard features of Salesforce such as lead management and case management to ensure quick solutions to customers as well as business growth
  • By incorporating web-to-lead and web-to-case features, to provide an interactive shopping experience for customers
  • Customized page layouts for Opportunities, Contacts, and Accounts depending upon user-profiles
  • Upgraded from Salesforce classic to lightning and Implemented Salesforce Partner Community from start to end and it went live.Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features
  • Configured SSO from an Org to a Community, used endpoint URLs point to the community and used the community URL under SAML Metadata Discovery Endpoints on the Identity Provider page
  • Defined a connected app on the identity provider, specified this Login URL as the ACS URL
  • Establishing the role hierarchies, profiles, and security setup within the organization
  • Utilized web-to- case forms, email-to-case, assignment rules, automation, queues, auto-response rules, escalation rules
  • Defined master-detail and lookup relationships and created junction objects to connect objects.

Sr Salesforce Administrator

Maryland Transportation Authority (MDTA)
08.2018 - 09.2020
  • Upgraded from Salesforce classic to lightning and Implemented Salesforce Partner Community from start to end and it went live
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features
  • Controlled the portal users and Profiles
  • I used to Take care of all the upgrades by sessions i.e., every quarterly, maintain the Third-Party apps and created new users accounts with concerned profiles as per the team and job roles, Manage Salesforce security including roles, profiles, sharing rules and 3rd party apps groups
  • Defined master-detail and lookup relationships and created junction objects to connect objects and Customized objects and fields using master detail relationship, look up relationship depending on the requirements
  • Worked on Salesforce.com setup, configuration, customization, Administration, Data Migration, and Integration tools like Apex Data Loader and also designed, developed, and deployed Apex Classes, Visual Force Pages, Components, Controller Classes, extensions, and Apex Triggers for various functional needs in the application
  • Created users, proles, roles, and public groups to provide access among and implemented role hierarchies, sharing rules, and record-level permissions to provide shared access among different users
  • Written complex SOQL queries to retrieve and manipulate data from Salesforce objects, enabling efficient data analysis and reporting.Utilized SOQL to create dynamic reports and dashboards that provided actionable insights to stakeholders.Proficient in using SOSL to perform global searches across multiple objects, facilitating comprehensive data retrieval in Salesforce.Leveraged SOSL to create powerful search functionality within apps
  • Manage and coordinate platform upgrades, patches, and releases, ensuring a smooth transition and minimal disruption to users.

Salesforce Administrator

InMobi-Bangalore ,India
02.2016 - 04.2017
  • Created and managed user accounts, profiles, roles, and permission sets, ensuring proper data access and security controls
  • Configured and customized Salesforce objects, custom fields ,validation rules , page layouts, record types, and fields to align with business processes
  • Implemented and maintained workflow rules, approval processes, and process builder flows to automate routine tasks and enhance efficiency
  • Created and managed reports, dashboards, and data exports, providing stakeholders with valuable insights for decision-making
  • Integrated SOQL queries into custom applications and integrations to fetch and process Salesforce data programmatically
  • Leveraged SOSL for efficient and accurate data retrieval in search-heavy scenarios, enhancing user experience and productivity
  • Developed custom reports and dashboards by harnessing SOQL's querying capabilities, providing actionable insights to stakeholders
  • Utilized SOQL to enforce data consistency and integrity by implementing validation rules and triggers based on complex business logic
  • Applied SOSL to identify data discrepancies and potential duplicates across multiple objects, ensuring data accuracy
  • Designed complex workflow rules, approval processes, and triggers to automate business processes, reducing manual intervention and improving data accuracy
  • Utilized Lightning Process Builder and Salesforce Flow to create intuitive automation workflows for users
  • Created comprehensive unit tests and conducted rigorous testing to validate solution functionality, identify defects, and ensure high-quality outcomes
  • Collaborated closely with QA teams to address issues, verify bug fixes, and ensure successful solution delivery.

Education

MBA -

Jawaharlal Nehru Technological University Hyderabad(JNTU)
2014

B-Tech -

Jawaharlal Nehru Technological University Hyderabad
2012

Certification

  • Salesforce Certified Administrator (SCA)
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform Developer ||
  • COPADO FUNDAMENTALS 1

Timeline

Sr Salesforce Administrator

SIGNET JEWELERS
10.2020 - Current

Sr Salesforce Administrator

Maryland Transportation Authority (MDTA)
08.2018 - 09.2020

Salesforce Administrator

InMobi-Bangalore ,India
02.2016 - 04.2017

MBA -

Jawaharlal Nehru Technological University Hyderabad(JNTU)

B-Tech -

Jawaharlal Nehru Technological University Hyderabad

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LATHA MIRYALA